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About the Role
The Private Bank division consolidates Deutsche Bank's expertise in private customer business, operating under the Deutsche Bank and Postbank brands as the market leader in Germany. It encompasses a global network serving high-net-worth clients worldwide, as well as private customers and small to medium-sized enterprises. The division offers comprehensive financial services, from private customer offerings to specialized support for entrepreneurs and solutions for SMEs in key Eurozone markets. It is one of four core divisions of the Deutsche Bank Group, alongside the Corporate Bank, Investment Bank, and Asset Management (DWS).
Responsibilities
- Provide professional and disciplinary leadership, including qualification, coaching, and development of assigned sales and service employees in Acquisition & Representation (A&R), including customer service staff in the responsible branch or branch network.
- Manage and coordinate team resources, leading the team with a sales, customer, and service orientation.
- Provide holistic support and advice to a sophisticated client portfolio regarding the entire product range for private and business needs.
- Ensure smooth collaboration with neighboring departments for the overall result.
- Develop and transfer extensive knowledge and experience to the sales team, taking on a mentoring role.
- Implement new consulting philosophies in the 'Quartier Zukunft' sustainably and develop strategies for optimal integration with existing consulting processes to ensure a consistent customer experience.
- Develop and support workshop formats for near- and beyond-banking topics.
- Demonstrate capital market expertise and independently stay informed about market, company, and financial topics.
- Provide conceptual explanations and guided tours of the 'Quartier Zukunft' concept.
- Accompany customer events and utilize them for acquisition purposes.
Requirements
- Completed training as a bank clerk with potential further qualifications.
- Strong fundamental understanding in all competence areas of the Personal Banking service offering.
- Confident, experienced, competent, and friendly demeanor.
- Act as a host for all customers, impressing with personality.
- Act as a coach, role model, and quality manager with corresponding behavioral anchors.
- Very good foreign language skills, at least English.
- Presentation experience and ability to speak in front of large groups (up to 200 people).
Skills
- Personal Banking
- Capital Market Expertise
- Sales
- Customer Service
- Coaching
- Mentoring
- Presentation Skills
- English
Location
- Germany
Work Type
- Full-time
- Part-time
Education Level
- Bank clerk training
- Further qualifications
Benefits
- Support for difficult life situations
- Mental health promotion
- Personal health maintenance programs
- Extensive check-up examinations
- Vaccination offers
- Healthy lifestyle advice
- Support from pme Familienservice
- FitnessCenter Job
- Flexible working time models (e.g., part-time, job tandem, hybrid working)
- Culture of diversity, equal opportunity, and inclusion
- Retirement savings plans
- Employee banking services
- Company bicycle
- Deutschlandticket
About the Company
- Deutsche Bank is Germany's leading bank with a global network, firmly rooted in Europe.
- We strive for a culture where we are empowered to excel together every day.
- This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
- Together we share and celebrate the successes of our people.
- Together we are Deutsche Bank Group.
- We welcome applications from all people and promote a positive, fair, and inclusive work environment.
- For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
- Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.
- Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.
- More information at: Deutsche Bank Careers (db.com)
Equal Opportunity
- We welcome applications from all people and promote a positive, fair and inclusive work environment.