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About the Role

Northern Trust's Securities Lending team is seeking an experienced Senior Account Manager to act as the primary contact for a specific Securities Lending client base in EMEA. The role involves leading all client-related matters, delivering high-quality service, and identifying additional revenue opportunities. The ideal candidate will possess a strong understanding of Securities Lending and be comfortable with face-to-face client presentations.

Responsibilities

Act as account manager for a specific client base, serving as the lead contact for all client correspondence.
Address client issues and identify revenue opportunities.
Conduct service review meetings with clients.
Work with the relationship management team on complex client relationships, acting as the key contact for daily inquiries, reporting, and compliance.
Support business development efforts, including client presentations and coordinating meetings.
Manage the onboarding and maintenance of client profiles within the system, ensuring stakeholder coordination and timely, quality task completion.
Oversee the development of action plans for client queries and requests, ensuring communication with internal and external partners and adherence to control procedures.
Identify service efficiency enhancements and process improvements, facilitating service delivery through creative and proactive measures.
Serve as a technical subject matter expert for securities lending queries, processes, and procedures for other teams.

Requirements

Proven experience in client servicing.
In-depth knowledge of Securities Lending.
Ability to think strategically, collaborate productively, and problem-solve effectively.
Ability to develop and contribute to high-quality content such as presentations, RFPs, and client inquiry responses.
Experience in presenting and explaining detailed concepts to clients.
Experience using Microsoft Office suite (advanced Excel, Access, PowerPoint, Power BI skills).
Must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

Client servicing
Securities Lending
Strategic thinking
Collaboration
Problem-solving
Presentation development
Client communication
Microsoft Office Suite (Excel, Access, PowerPoint, Power BI)

Location

United Kingdom

Work Type

Full-time

Experience Level

Senior

Benefits

Flexible and collaborative work culture
Strong history of financial strength and stability
Encouraged movement within the organization
Accessible senior leaders
Commitment to an inclusive workplace
Assistance to the communities served
Opportunities for philanthropy
Work-life balance
Career mobility
Unique opportunities

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management, and banking services.
Founded in 1889, the company operates with guiding principles of Service, Expertise, and Integrity.
With over 135 years of financial experience and more than 24,000 partners (employees), Northern Trust serves sophisticated clients using leading technology and exceptional service.
The company has over 22,000 employees in 23 locations worldwide.
Philanthropy is deeply rooted in Northern Trust's history and culture.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.
APAC/INDIA EEO STATEMENT: Northern Trust provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.
Canada EEO STATEMENT: Northern Trust is an Equal Opportunity Employer, making hiring and employment decisions without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by law.
EMEA EEO STATEMENT: Northern Trust provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.
USA EEO STATEMENT: The Northern Trust Company affords equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.