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About the Role
David Kennedy Recruitment is seeking a Japanese-speaking Customer Support Officer to support the South East Asia operations of a leading investment firm specializing in Forex and CFD trading.
Responsibilities
- Assist clients with opening and maintaining trading accounts.
- Respond to customer inquiries via email, phone, and internal support channels.
- Handle welcome calls and client follow-ups to ensure high customer satisfaction.
- Provide information about the company's trading platforms and services.
- Resolve back-office and account-related inquiries.
- Support clients with technical issues, including MetaTrader platform troubleshooting.
- Handle customer complaints professionally and ensure timely resolution.
- Liaise with internal departments to resolve customer issues efficiently.
- Escalate complex cases to the relevant teams when required.
- Support marketing activities, including campaign translations and event coordination when needed.
- Educate clients on products and platform functionality where appropriate.
- Contribute ideas to improve customer experience and support business growth.
Requirements
- Native or fluent Japanese (written and spoken).
- Fluent English (minimum B2).
- University or College degree.
- Strong communication and interpersonal skills.
- Proficiency with MS Office applications.
- Comfortable using CRM systems, email platforms, and computer applications.
- Ability to work independently and within a team.
- Ability to work under pressure and meet deadlines.
- Able to work full-time during Japan business hours.
- Experience working with CRM systems and customer support tools.
Location
- Japan
- South East Asia
Work Type
- Remote
- Full-time
Education Level
- University or College degree
Benefits
- Remuneration according to qualifications and experience
- Opportunity to work with an international FX/CFD brokerage
- Dynamic and multicultural working environment
- Opportunities for professional learning and growth
About the Company
- A leading investment firm offering Forex and CFD trading.