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About the Role

As a Guest Experience Team Member at Impact Kitchen, you will set the hospitality standard high, ensuring guests enjoy their experience through positive interactions. You will create a sense of community, prepare a variety of beverages, and partner with culinary experience counterparts to ensure great teamwork. This role is an initial entry point with opportunities for growth into leadership positions.

Responsibilities

• Providing best-in-class hospitality to guests, vendors, and delivery partners.
• Performing serving duties including serving and siding dishes and beverages.
• Preparing and providing take-out orders to guests and delivery partners.
• Making an impact at point of sale by taking orders and serving as a menu and process subject matter expert.
• Preparing beverages, including coffee, espresso, tonics, tea, and wellness drinks, to menu specifications in a timely manner.
• Executing all Front of House positions to support smooth service.
• Dialing espresso grinders daily and monitoring espresso quality.
• Accurately inputting orders through the POS system for efficient communication.
• Setting up and closing down barista and smoothie stations, maintaining cleanliness and sanitization.
• Conducting training for relevant team members to ensure a top-tier experience.
• Supporting other restaurant tasks and teammates as required.

Requirements

• Ability to work in a standing position for extended periods of time.
• Availability to work days, evenings, and weekends as business requires.
• General understanding of food safety and public health practices.
• Preferred: Food Handlers Certification.
• Preferred: 1 year Barista experience.

Skills

• Excellent communication skills; ability to communicate effectively, respectfully, and work well with others in a team-based setting.
• Ability to execute and thrive in a quick-paced hospitality environment.
• Exceptional time management and organizational skills with the ability to multitask when required.

Location

• New York City

Work Type

• Full Time
• Flexible scheduling

Experience Level

• Entry Level

Salary/Compensations

• $17/hour plus tips

Benefits

• Paid time off for Full Time staff
• Substantial discount on Impact Kitchen products

About the Company

• Impact Kitchen is a nutrition-focused restaurant and cafe serving breakfast, brunch, lunch, and dinner, free of gluten, refined sugars, and seed oils.
• Founded in Toronto in 2015 by Josh Broun and Frank Toskan.
• Also fuels major league sports teams and top athletes through catering and culinary partnerships.
• Values: Passionate & Purposeful, Impacting the Community, Building for the Future.
• Culture: Creates an incredible environment, thinks like a professional team, and is always training.
• Stats: 96% managerial roles filled internally, 91% average Employee Experience score, 87.5% average score across Indeed and Glassdoor.

Equal Opportunity

• Impact Kitchen feeds a diverse community and is made stronger by a diverse team.
• Welcomes and encourages applications from the entire community equally.
• As an Equal Opportunity Employer, hiring decisions are based solely on business needs, experience, and future potential.
• Supports alternative ways to interview and encourages applications from individuals with disabilities.
• Reasonable accommodation will be provided upon request.