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About the Role

Welo Data is seeking a Data Quality Lead to manage Data Quality Analysts focused on AI model evaluation and enhancement. This role involves people leadership, quality assurance, and operational strategy, guiding teams through dynamic work, ensuring high-quality output, and bridging communication between analysts and stakeholders. The position focuses on defining, measuring, and improving quality within a human-in-the-loop framework.

Responsibilities

Lead and support a team of Data Quality Analysts
Oversee overall operational performance across workflows and teams
Ensure team activities align with broader business objectives and program goals
Drive the success of key initiatives across quality, delivery, and team performance
Own quality across workflows, including audits, calibrations, and feedback loops
Identify trends, risks, and gaps in model performance and data quality
Translate ambiguous or evolving guidelines into clear team direction
Run calibrations and ensure consistency across reviewers
Partner with stakeholders to align on quality standards and expectations
Prioritize and support hiring of linguists and specialized talent as needed
Drive continuous improvement across processes, tooling, and evaluation methods
Step into edge cases and complex decisions when needed
Support team growth, coaching, and performance management

Requirements

5–8 years of experience in data quality, QA, AI/ML operations, or related fields
2+ years of experience leading teams in data quality, QA, or AI/ML-related work at scale
Native-level English proficiency
University degree (Bachelor’s or higher)
Proficiency in languages other than English is preferred, with particular interest in candidates demonstrating bilingual mastery in French, Italian, German, Spanish, or Brazilian Portuguese
Strong operational mindset with experience managing performance across multiple workstreams
Proven ability to drive quality, delivery, and process improvements
Strong judgment and ability to operate in ambiguity
Comfortable interacting with stakeholders and representing the team
Ability to balance quality, speed, and evolving priorities
Strong communication and organizational skills
Deep attention to detail, with the ability to zoom out and see patterns
Interest in AI and how human feedback shapes model behavior
Accountable for end-to-end operational success, including resource management, process optimization, and continuous improvement
Expected to focus on long-term outcomes, ensuring the team consistently meets targets across quality, delivery, and overall program performance
Must complete a live video verification with selected IDs and provide photos of these IDs within the first 3 days of employment to verify work authorization
Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire
Must meet anti-fraud checks to ensure all candidates meet the requirements of the program

Skills

Data Quality
QA
AI/ML Operations
Team Leadership
Operational Performance Management
Quality Assurance
Process Improvement
Stakeholder Management
Communication
Organizational Skills
Attention to Detail
Pattern Recognition
AI
Human Feedback
Model Behavior

Location

NYC
Seattle
Bellevue
Redmond
San Francisco
Sunnyvale
Burlingame
Austin
Los Angeles
Washington DC
Chicago
Boston

Work Type

Full-time
100% onsite

Experience Level

5-8 years of experience in data quality, QA, AI/ML operations, or related fields
2+ years of experience leading teams in data quality, QA, or AI/ML-related work at scale

Education Level

University degree (Bachelor’s or higher)

Salary/Compensations

$43.50/ hour

Benefits

Paid Vacation: 6 days
Paid Company Holidays: 2 days (Memorial Day and Labor Day)
Paid Sick Leave: accrued per applicable state law and company policy
Medical, Dental, and Vision Insurance (eligibility applies)
Health Savings Account (HSA)
401(k) Retirement Plan
Employee Assistance Program
Additional voluntary benefits (life, accident, critical illness, etc.)
Free Gourmet Food: Free breakfast, lunch, and dinner are provided, featuring a wide variety of cuisines in multiple cafes.
Micro-kitchens & Snacks: Offices are stocked with free snacks and beverages, including premium coffee and La Croix.
Unique Campus Features: Some locations include roof-top nature parks
Commuter Benefits: Free transport, shuttles, and sometimes bike-to-work perks.

About the Company

Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences.
Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources.
Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types.
Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.
www.welocalize.com

Equal Opportunity

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
We employ anti-fraud checks to ensure all candidates meet the requirements of the program.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.