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About the Role

This role sits at the centre of Grant Thornton's ambition to deliver exceptional client experiences and drive sustainable growth, helping to proactively protect revenue, strengthen key relationships, and unlock new growth opportunities across the firm. We’re looking for a commercially minded individual who thrives on turning insight into action and influencing outcomes across a complex stakeholder environment.

Responsibilities

Drive the delivery of our client retention program, focused on protecting and growing high value and at risk clients
Conduct client conversations and feedback sessions to surface risk, strengthen relationships, and identify growth opportunities
Own client conversation reporting, translating feedback, themes and risk signals into actionable recommendations for Partners and leadership
Own and evolve our Client Voice survey program to ensure issues are identified early and acted on
Partner with Service Line, Industry and BD teams to embed client retention into growth plans
Support pricing and renewal conversations to protect margin while retaining key relationships
Prepare CEO and leadership insight packs for strategic client engagement
Leverage marketing technology and data platforms to enable more effective, insight-led decisions
Drive adoption of tools and processes that enable faster, better client decision-making

Requirements

Experience in client management, business development or strategic program delivery
Proven ability to translate data and insights into commercial outcomes
Confidence working with senior stakeholders in a matrix environment
Strong commercial acumen, including an understanding of pricing and revenue drivers
Strong project management and execution capability
Comfort working with data, systems and client insight tools

Skills

Outcome driven with a strong focus on revenue protection and growth
Curious and insight-led, with a strong client-centric mindset
Proactive, organised and able to drive initiatives end-to-end
Collaborative and able to bring stakeholders together to deliver results

Location

Australia

Work Type

Hybrid
Full-time

Benefits

9-day fortnight with no salary reduction
Flexible working options available
Fully funded gym membership
Mental health support, financial and wellbeing coaching

About the Company

Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms.
Our culture is underpinned by a commitment to our clients, people and communities, and our promise to ‘Reach for Remarkable’ by providing proven expertise, principled execution, and personalised experience.
In Australia, we’re proud to support the careers of over 1,500 remarkable people.
With six offices nationally and partner firms in more than 145 markets, wherever you want to go, we can take you there.
We are a dynamic and authentic mix of backgrounds, perspectives and ways of thinking.
We’re driven by our shared purpose – we care for our people, clients and communities and support them to thrive.
We set the bar high to deliver a strikingly different working experience – in what we do but also how we do it.
We understand that everyone has different needs and responsibilities outside of work.
Here, you can access a range of formal and informal flexible working options including adjusted work hours, part-time roles and hybrid working.
We are also the first professional services firm in Australia to trial and permanently implement a 9-Day fortnight with no reduction in salary.

Equal Opportunity

We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply, and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and/or Torres Strait Islanders, those in the LGBTQI+ community and individuals who identify as having disability or are neurodivergent.
Click here for recruitment support information and to learn more about Diversity, Equity and Inclusion at Grant Thornton.
Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at gttalentscouts@au.gt.com