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About the Role

Drive high customer retention and renewal rates by managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations. Build and nurture strong relationships with key stakeholders, acting as their trusted advisor. Conduct regular business reviews to demonstrate ROI and offer customized strategies. Collaborate with customer stakeholders to understand and link workflows to business value. Act as the voice of the customer within Semrush, advocating for improvements. Develop and execute customized success plans. Consistently evaluate customer needs and identify opportunities for Semrush tools.

Responsibilities

Drive high customer retention and renewal rates
Manage renewal pipeline
Ensure customers see ongoing value
Work closely with account teams to identify upsell and cross-sell opportunities
Work with the Marketing team to identify effective messaging for smaller accounts
Lead efforts in contract renewals and negotiations
Build and nurture strong relationships with key stakeholders
Be their trusted advisor, offering strategic recommendations
Conduct regular business reviews with Key Accounts
Demonstrate how Semrush tools are delivering ROI
Offer customized strategies and insights
Discuss new, relevant products and solutions
Collaborate closely with different customer stakeholders
Understand and link key workflows within their marketing operations to the business value Semrush drives
Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Act as the voice of the customer within Semrush
Advocate for any improvements or enhancements based on customer needs and feedback
Stay informed about customer strategic objectives, relevant market conditions, and competitive intelligence
Identify opportunities and threats
Develop detailed, customized success plans
Ensure timely and efficient execution of these plans
Coordinate with cross-functional teams and manage resources effectively
Focus on driving time to value and ensuring the customer sees immediate impact
Consistently evaluate your customer’s unique needs
Identify opportunities for Semrush tools to meet them
Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades

Requirements

4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Fluency in French and English (oral and written) mandatory
Strong pipeline management skills
Ability to navigate ambiguity and complexity
Ability to adapt in a rapidly changing global business environment
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads

Skills

Customer Success
Account Management
MarTech
SaaS
French
English
Pipeline Management
Relationship Management
Problem-solving
Communication
Digital Marketing Technologies
SEO
SEM
Content Marketing
Analytics
CRM
Marketing Automation
Upselling
Lead Generation

Location

Boston, MA

Work Type

Full-time

Experience Level

Mid-level

Benefits

Unlimited PTO
Hobby & team building budget allowance
Employee Support Program
Loss of family member financial aid
Employee Resource Groups

About the Company

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact.
We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens.
Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
We move fast in ways to help you grow.
Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of.
Awards include: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy, so brands are found, cited, and chosen everywhere search happens.
Used by over 28 million users globally – from scaling startups to the Fortune 500 – Semrush provides the competitive intelligence needed to win visibility in an evolving digital landscape.
The company is headquartered in Boston, MA with a global presence across North America, Europe and Asia.

Equal Opportunity

Semrush is an equal opportunity employer.
We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.