Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide high-level technical support to customers through web-based and phone support, ensuring Red Hat's alignment with customer priorities. Engage with customers regularly, perform technical diagnostics, troubleshoot issues, and develop solutions. Exceed customer expectations through outstanding communication and service. Collaborate with Red Hat engineering teams to guide solutions and improve customer satisfaction. Share knowledge by contributing to the Red Hat Knowledge Management System and presenting troubleshooting instructions to other engineers.

Responsibilities

Provide high level technical support to your customers through web-based support and phone support
Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
Work with other Red Hat teams engaged with your customers
Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
Exceed customer expectations with outstanding communication and customer service
Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

Requirements

Ability to communicate clearly and effectively with your customer across technical and non technical communications
Excellent troubleshooting and debugging skills
A passion for technical investigation and issue resolution
Linux system administration experience, including system installation, configuration, and maintenance
Basic knowledge of Linux containers
At least 5 years of relevant experience

Skills

Linux system administration
Linux containers
Container orchestration (kubernetes)
Cloud services (AWS, Azure, GCP)
Ansible
YAML
Linux scripting
Change window/ change controls
RHCE certification
Linux certifications

Location

40+ countries

Work Type

In-office
Office-flex
Fully remote

Experience Level

5 years of relevant experience

Education Level

RHCE certification or other Linux certifications
Ability to pass the RHCE certification within 90 days

About the Company

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
We're a leader in open source because of our open and inclusive environment.
We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes.
We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.
At Red Hat, our commitment to open source extends beyond technology into virtually everything we do.
We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role.
It’s what makes us who we are.
Some of the most knowledgeable and passionate people in the technology industry work here.
Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Equal Opportunity

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
If you need assistance completing our online job application, email application-assistance@redhat.com.
General inquiries, such as those regarding the status of a job application, will not receive a reply.