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About the Role

Provide high-level technical support to customers through web-based and phone support, ensuring Red Hat's alignment with customer priorities. Perform technical diagnostics, troubleshoot issues, and develop solutions. Exceed customer expectations through outstanding communication and service. Consult with Red Hat engineering teams to guide solutions and improve customer satisfaction. Share knowledge by contributing to the Red Hat Knowledge Management System and presenting troubleshooting instructions to engineers.

Responsibilities

Provide high level technical support to customers through web-based support and phone support
Meet with customers on a regular basis to ensure Red Hat is aligned to the customer’s support priorities
Work with other Red Hat teams engaged with customers
Perform technical diagnostics and troubleshoot customer technical issues to develop solutions
Exceed customer expectations with outstanding communication and customer service
Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
Share knowledge by contributing to the global Red Hat Knowledge Management System
Present troubleshooting instructions and solutions to other engineers within Red Hat

Requirements

Ability to communicate clearly and effectively with customers across technical and non-technical communications
Excellent troubleshooting and debugging skills
A passion for technical investigation and issue resolution
Linux system administration experience, including system installation, configuration, and maintenance
Linux based container experience
Kubernetes orchestration experience
Experience with cloud services such as AWS, Azure, GCP
At least 5 years of relevant experience

Skills

Linux system administration
Linux based container
Kubernetes orchestration
Cloud services (AWS, Azure, GCP)
Red Hat OpenShift
Ansible
YAML
Linux scripting
RHCE certification
Linux certifications

Location

40+ countries

Work Type

In-office
Office-flex
Fully remote

Experience Level

At least 5 years of relevant experience

Education Level

Prior Red Hat Certified Engineer (RHCE) or other Linux certifications
Successful associate expected to pass RHCE within 90 days

About the Company

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
We're a leader in open source because of our open and inclusive environment.
We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes.
We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.
At Red Hat, our commitment to open source extends beyond technology into virtually everything we do.
We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role.
It’s what makes us who we are.
Some of the most knowledgeable and passionate people in the technology industry work here.
Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Equal Opportunity

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
If you need assistance completing our online job application, email application-assistance@redhat.com.
General inquiries, such as those regarding the status of a job application, will not receive a reply.