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About the Role

As a Supervisor, you will support the management team by leading your department in providing exceptional customer service. You will work closely with the store’s Management Team and be responsible for maintaining the standards and results within your department. You will lead by example, drive sales and KPI's, coach and develop your team and upkeep the visual standards, ensuring your department is replenished at all times.

Responsibilities

Model exceptional customer service, every customer, every time
Coach team to deliver exceptional service and a ‘service over task’ environment
Drive conversion, sales and KPI performance
Work with BOH team to deliver shop floor product availability
Uphold company retail standards and deliver store visual excellence
Support management team to improve financial performance within your department
Support management team to deliver all internal and external profit protection processes
Support with new team member role Inductions and on-going team training

Requirements

Minimum 2 years of experience within retail or like industry
Passionate about delivering an amazing service experience for our customers
Positive attitude, with capacity to create a motivating environment for your team
Excellent time management skills to ensure that daily priorities are executed in a timely manner
Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
Consent to complete a VEVO Check in order to verify working rights where required

Skills

Customer service
Leadership
Sales
Coaching
Visual merchandising
Time management
Interpersonal skills
Communication skills

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

2 years of experience within retail or like industry

Benefits

Training and development opportunities
Opportunity to progress across all areas of the business
Attractive staff discount (can be used for friends and family)
Access to Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees

About the Company

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores.
We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.
Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.
We’re seeking energetic, focused, and passionate individuals to join our team.

Equal Opportunity

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.