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About the Role

Arista Networks is seeking world-class technical solutions engineers (TSE) to join their global Customer Engineering team. As a TSE, you will be equivalent to a Tier 3 TAC or Escalation Engineer, dedicated to delivering world-class customer support by troubleshooting complex networking challenges and driving successful customer outcomes. You will work collaboratively with Software and Hardware Engineering, Product Management, Sales, and Customer Engineering teams, acting as a champion for customers.

Responsibilities

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.

Requirements

Minimum of 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies.
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
A strong comfort level with Linux is highly desired.
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus.
Ability to troubleshoot complex and dynamic customer environments while balancing communication needs.
Strong analytical mind and ability to triage.
High aptitude for learning and teaching.
Excellent written and verbal communication skills.
Collaborative approach.
Prior TAC experience preferred.
Only candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment, will be considered for roles in Australia.

Skills

AAA/RADIUS/TACACS
ACL
ARP
BGP (RFC 4271)
DHCP
1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae)
EVPN
IEEE 802.3x flow control
IEEE 802.1Qbb priority-based flow control
ICMP
IGMP
IPSec
IPv4 & IPv6
LACP
LLDP
MACSec
MPLS
NAT
OpenFlow
OSPFv2 and OSPFv3
PIM
QoS
Sflow
SNMP
STP/RSTP/MST (IEEE 802.1D)
VARP
VRRP
VLAN (IEEE 802.1Q)
VRF
VXLAN
Linux
C++
Java
Python
Perl
JavaScript
shell scripting
Cloud Environment
Automation

Location

Australia

Work Type

Hybrid

Experience Level

3+ years of hands-on experience

Education Level

B.S. or M.S. in a technical field (CS/Networking preferred) or related.
Industry certifications are preferred.

Benefits

Global company and market leader
Fantastic workplace culture
Central CBD location with flexible working arrangements
Great career prospects
Excellent facilities with modern tools of the trade
Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events

About the Company

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.
We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge.
Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table.
We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance.
At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.