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About the Role

The Sales and Service Specialist (SSS) is a hybrid role responsible for assessing customer needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction. This role is a key pipeline for future career growth within BSRO, allowing individuals to learn all aspects of store operations and flex between customer interaction and vehicle service tasks.

Responsibilities

• Customer service, sales, customer issue resolution (75%)
• Basic vehicle service tasks (Oil, tires, fluids) (25%)
• Store operations (opening/closing, inventory, displays) as needed
• Growth and career development
• May assist Manager or act as Manager-On-Duty
• Learn all aspects of store operations and flex between front/back shop tasks

Requirements

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems
• Form I-9 Employment Eligibility Verification must be completed at the start of employment
• Temporary work authorization or the need for sponsorship may disqualify you from employment

Skills

• Sales
• Customer service
• Basic vehicle service

Location

• North America

Work Type

• Full-time
• Hybrid

Experience Level

• Entry-level

Education Level

• High School Diploma or equivalent
• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset

Salary/Compensations

• $15.75 - $23.67

Benefits

• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Supportive and engaging onboarding experience
• Opportunity to develop and grow through training and regular mentorship
• Corporate Social Responsibility activities
• Global, dynamic and challenging work environment
• Agility and work/life effectiveness
• Long-term well-being
• Diverse and inclusive team

About the Company

• Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
• BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
• With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
• Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
• Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires.
• The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles.
• The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.
• Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.

Equal Opportunity

• Bridgestone is proud to be an Equal Employment Opportunity employer.
• It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.