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About the Role

Workyard is a growing startup focused on the U.S. construction and trades markets. We build SaaS technology that helps construction companies manage their workforce. The Strategic Account Manager is a senior role responsible for managing and growing Workyard's highest-value accounts, owning the full account relationship from renewal through expansion, and measured on retention and net revenue growth.

Responsibilities

• Manage relationships with Workyard's top 150-200 accounts.
• Develop project-level knowledge of how each customer operates and where Workyard delivers value.
• Build trusted relationships with key stakeholders and serve as the executive advisor for the account.
• Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to internal teams.
• Proactively engage accounts to identify and address churn risk early.
• Identify upsell and cross-sell opportunities and close them at or above forecast.
• Negotiate renewals and drive multi-year agreements.
• Develop external growth opportunities such as referrals, testimonials, case studies, and white papers.
• Manage every renewal in the book, tracking upcoming contracts, account health, and risk.
• Identify accounts ready to expand and build the business case.
• Convert monthly customers to annual, find more upgrade opportunities, and/or get referrals.
• Develop and refine playbooks that make account management repeatable and scalable.
• Partner with and mentor other account managers, sharing strategies and best practices.
• Contribute to a collaborative, high-standard team culture.

Requirements

• Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS.
• Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction.
• Strong executive presence, with the ability to advise senior stakeholders.
• Strong commercial instincts, with the ability to identify and close growth opportunities.
• Clear, direct communication skills.
• Experience selling to or supporting contractors, trades, or construction businesses.
• Experience owning both renewals and expansion within a single role.

Experience Level

• Senior role
• Experience needed to run the work without step-by-step direction

Benefits

• Comprehensive benefits including Aetna medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Teladoc virtual care
• One Medical membership
• Kindbody family-building support
• Employee Assistance Program
• 401(k) retirement plan through Empower
• Pre-tax commuter benefits (for those based in our San Francisco office)

About the Company

• Workyard is a growing startup focused on the U.S. construction and trades markets, operating in an industry where $300 billion is spent annually on labor.
• We build SaaS technology that helps construction companies manage their workforce, bringing trust, transparency, and accountability to a space that has historically had very little of either.

Equal Opportunity

• Workyard is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
• Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.