Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As our Despatch Coordinator, you'll be responsible for the day-to-day coordination of outbound deliveries, including managing bookings within customer portals, ensuring customer orders are despatched accurately and on time. Working closely with warehouse teams, transport providers, customers, and internal stakeholders, you'll play an integral role in maintaining service levels, resolving issues proactively, and supporting the smooth flow of goods through our distribution network.

Responsibilities

Coordinate and schedule outbound customer and inter-site deliveries to ensure service commitments and delivery deadlines are met.
Manage daily despatch activities, including generating orders, pick lists, manifests, and delivery documentation through the ERP system.
Act as the key point of contact for customers, transport providers, and internal stakeholders, providing proactive communication on delivery performance and service issues.
Monitor and resolve despatch, scheduling, and inventory discrepancies, escalating issues where required to minimise customer impact.
Coordinate vehicle movements and loading priorities to ensure efficient and timely despatch operations.
Maintain accurate records, reporting, and administration relating to logistics, inventory, invoicing, and delivery performance metrics.
Contribute to a safe, efficient, and continuously improving warehouse operation while upholding Fisher & Paykel's customer service standards and brand values.

Requirements

Previous experience in a despatch, transport, logistics, warehousing, or supply chain environment.
Strong customer service skills and the ability to build effective working relationships.
Experience using ERP systems, ideally JD Edwards or similar.
Intermediate Microsoft Office skills, particularly Excel.
Excellent organisational and time-management skills with the ability to manage competing priorities.
Strong attention to detail and a commitment to accuracy.
Confident communication skills, both written and verbal.
A proactive mindset with a focus on problem-solving and continuous improvement.

Skills

ERP systems
Microsoft Office
Excel
Organisational skills
Time-management skills
Attention to detail
Communication skills
Problem-solving

Location

Sydney

Work Type

Full-time

Experience Level

Previous experience in a despatch, transport, logistics, warehousing, or supply chain environment

Benefits

Ongoing learning and development opportunities

About the Company

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.
The best innovators don’t just understand technology, they understand people.
We design technology that enriches and improves people’s lives.
By challenging conventional appliance design these world-first technologies have changed the way we live forever.

Equal Opportunity

Fisher & Paykel is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.