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About the Role

Manage a book of business by providing operational, administrative, and call-based client support and relationship management to renew client memberships and grow accounts through cross-selling.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member life-cycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing member interactions by collecting and consolidating background information.
• Complete scheduled and ad hoc data queries of the CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Requirements

• University degree.
• 3+ years of Account Management experience with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply.
• Internal and external communication.
• Understand value proposition and communicate to members clearly and concisely.
• Understand client needs/requests and be able to articulate them or find analysts to support them.
• Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
• Time management: Managing the member lifecycle, scheduling calls, and prioritizing tasks.
• Goal setting: Set personal goals for professional development, take ownership of performance, manage goal attainment, and communicate/ask for help when needed.
• Active listening: Identify client needs, ask great questions, and listen.
• Bilingual proficiency in French, Spanish, German, or Swiss German is preferred.

Experience Level

• 3+ years of Account Management experience

Education Level

• University degree

Benefits

• Competitive compensation and comprehensive benefits package.
• Generous time-off policy, including summer hours and a winter holiday break.
• Funding for training, courses, and professional development.
• Employee scholarship programme and long-service awards (including travel incentives).
• “Buy a Book” learning programme and regular team socials.

About the Company

• Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion.

Equal Opportunity

• Does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
• ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.