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About the Role
The Claims Manager is responsible for leading and inspiring a team of Claims Agents, ensuring high performance and compliance within company guidelines. This role focuses on driving a highly engaged and high-performance culture.
Responsibilities
- Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities
- Identify performance gaps and coach/mentor appropriately
- Support and answer questions from Agents
- Develop and maintain relationships with internal and external stakeholders
Requirements
- Extensive people management experience and experience leading teams (minimum 2 years Leadership experience)
- Experience leading teams within a Claims department is highly desirable
- Proven ability to analyse and interpret data to seek performance and business improvement
- Demonstrated ability to lead people through continuous change and ensure buy-in
- Proven capability to build and deliver individual and team performance through guidance and coaching of Agents
- A good understanding of call centre processes and procedures
- Demonstrated ability to drive, motivate and provide innovative thinking to solve issues
- Strong written and verbal communication skills
- Ability to embrace change in a fast-paced environment
- Dynamic individual with high energy and passion
- Strong problem-solving skills and conflict resolution skills
- Strong coaching and mentoring skills, as well as a passion for leadership
Skills
- People management
- Team leadership
- Data analysis
- Stakeholder management
- Coaching
- Mentoring
- Call centre processes
- Problem-solving
- Conflict resolution
- Communication skills
Location
- Norwest, Norwest Business Park
Work Type
- Permanent
- Full-time
Experience Level
- Minimum 2 years Leadership experience
Benefits
- Flexi days
- Flexible working
- Annual $1200 travel/parking allowance
- State of the art building facilities
- Dedicated & subsidised on-site company café (weekly free lunch)
- On-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions
- Grand annual conference
- Retail discounts (movie tickets, Zoo passes, live shows)
- Morsl market (automated self-serve food and drink marketplace)
About the Company
- Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada.
- Brands include Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
- Leading distributor of direct Insurance products in the Australian insurance market.
- Experienced significant growth since launching into Financial Services in 2007.
- Recognised for credible brands, customer-focused values, and people-driven work culture.
- Passionate about core values: Customer First, We Care, One Team, and Results Driven.
- Positive culture that supports employees, customers, and the community.