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About the Role

Join Mission Australia as a Digital Coordinator to enhance our digital experience and connect people with vital support services. This role supports content, campaigns, and digital journeys, ensuring our channels are accessible, engaging, and aligned with our mission to help individuals access services like housing support, youth services, and homelessness programs.

Responsibilities

• Manage and maintain website content within the CMS, ensuring accuracy, consistency, and alignment with brand, accessibility, and user experience standards.
• Action digital briefs including content creation, updates, formatting, and optimization for campaigns and business-as-usual requests.
• Support content audits, migrations, and lifecycle management by identifying gaps and improvement opportunities.
• Apply metadata, tagging, and structured formatting to improve content discoverability and search performance.
• Assist in the delivery of digital campaigns, landing pages, and EDMs, ensuring correct tagging and tracking implementation.
• Maintain digital assets and content across platforms, supporting efficient workflows and governance processes.
• Support SEO initiatives through keyword research, on-page optimization, and content improvements.
• Coordinate digital requests and collaborate with internal stakeholders and external vendors to ensure effective delivery.

Requirements

• Tertiary qualification in Communications, Marketing, Digital Media, Journalism, or a related field, or equivalent experience.
• Demonstrated experience in digital content management, web publishing, or a similar role (typically 2–5 years).
• Experience working with CMS/DXP platforms and digital asset management systems.
• Strong understanding of SEO, user experience principles, and accessibility standards (WCAG).
• Experience with content formatting, metadata tagging, and structured content workflows.
• Familiarity with Google Analytics 4, tagging practices, and performance reporting.
• Basic knowledge of HTML/CSS for content updates and troubleshooting.
• Strong communication and stakeholder engagement skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• High attention to detail with a continuous improvement mindset, alongside compliance with WHS and child-safe practices.
• Undertake a national police history check, qualifications, and referee checks.
• Obtain clearance to work with children/vulnerable people.

Skills

• Digital content management
• Web publishing
• CMS/DXP platforms
• Digital asset management systems
• SEO
• User experience principles
• Accessibility standards (WCAG)
• Content formatting
• Metadata tagging
• Structured content workflows
• Google Analytics 4
• Tagging practices
• Performance reporting
• HTML/CSS
• Communication
• Stakeholder engagement
• Organizational skills
• Attention to detail

Location

• Sydney, NSW
• Work from Home Options

Work Type

• Full Time
• Permanent

Experience Level

• 2-5 years

Education Level

• Tertiary qualification in Communications, Marketing, Digital Media, Journalism or a related field, or equivalent experience

Salary/Compensations

• $81,000 + Super + NFP Salary Packaging

Benefits

• Not-for-profit salary packaging
• Free external, confidential counselling
• Access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Mission Australia Thank You Day off
• Work Anniversary Day off

About the Company

• Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.
• Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact.
• We work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.
• We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.
• Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.
• Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential.
• Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
• We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
• We are committed to creating a diverse and inclusive working environment.
• We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

Equal Opportunity

• We are committed to creating a diverse and inclusive working environment.
• We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
• So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
• If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
• We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
• For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au