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About the Role

As a Client Service Director in Australia, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem. You will be accountable for all aspects of the pre-contract engagement with customers and prospects across all ACI solutions, including ACI products, extended functionality, and third-party products or services. You will also manage the services P&L across a defined territory, with key metrics including customer satisfaction, bookings, and accurate program definition.

Responsibilities

Manage client relationships and the sales process, including requirements gathering.
Oversee project financials and revenue forecasting.
Collaborate with internal and external organizations.
Maintain customer satisfaction and loyalty while balancing internal pressures.
Lead and motivate cross-functional teams.
Anticipate and address growing and changing program needs proactively.
Manage a complex and increasing portfolio of projects and products.
Foster a nimble, flexible, and creative culture focused on customer satisfaction and loyalty.
Attain/exceed customer satisfaction metrics and customer engagement objectives.
Ensure continuous collaboration with relevant organizations for a unified customer experience.
Deliver customer-accepted accurate requirements to drive quality, on-time, and on-budget projects.
Understand and comply with Risk Management program requirements, including risk identification, key controls, and control testing.
Perform other duties as assigned.
Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.

Requirements

Bachelor’s degree in related studies.
Minimum 10 years of relevant experience in the payment industry.
Understanding and knowledge of products/solutions currently marketed by ACI is a plus.
Must be currently authorized to work in Australia on a full-time basis.
This position does not offer sponsorship for employment visa status or work permit now or in the future.

Skills

Relationship management
Sales process management
Requirements gathering
Project financials
Revenue forecasting
Collaboration
Customer satisfaction
Customer loyalty
Team leadership
Motivation
Proactive problem-solving
Portfolio management
Risk management

Location

Australia

Work Type

Full-time

Experience Level

Minimum 10 years

Education Level

Bachelor’s degree

Benefits

Opportunities for growth
Career development
Competitive compensation and benefits package

About the Company

ACI powers the payments ecosystem globally.
ACI has decades of proven success and an energetic technology culture.
ACI's size and reach allow employees to see the global impact of their work.

Equal Opportunity

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.