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About the Role

Enhance digital user experience across multiple platforms including Website, My Account, Kiosk, Mobile Apps, Customer Service Software, and Store Manager Software. Collaborate cross-functionally to identify specifications and meet company and user goals, presenting ideas to key stakeholders.

Responsibilities

• Design holistic user experiences that support user goals and intended outcomes.
• Create intuitive, usable, and engaging experiences for multiple devices and platforms using Figma.
• Collaborate with product, web ops, and engineering to understand product specifications.
• Identify creative and innovative solutions to UX problems.
• Conduct user research and usability testing, translating feedback into actionable data.
• Analyze qualitative and quantitative data to inform design decisions.
• Support experimentation by defining hypotheses, success metrics, and UX benchmarking.
• Analyze user behavior, feedback, and performance metrics to identify friction points and optimization opportunities.
• Present and communicate design recommendations to stakeholders, supported by rationale.
• Stay informed on competitors, industry trends, UX best practices, emerging technologies, and AI tools.
• Provide design solutions independently and seek clarity when needed.
• Contribute ideas to the backlog based on research, analytics, and customer insights.
• Proactively contribute to projects, process improvements, and UX goals beyond daily tasks.
• Work within and contribute to existing design system and brand guidelines, including evolving them as needed.
• Ensure work meets WCAG AA standards for accessibility.

Requirements

• BS degree or relevant work experience with a focus on user experience and interaction design.
• 3-5 years of experience in UX Design.
• Understanding of core UX design concepts and principles.
• Advocates for experiences that consider both user and business goals.
• Thorough understanding of interaction design and information architecture.
• Proficient in Figma and the Microsoft Suite.
• Knowledge of Quantum Metrics is preferred, but not required.
• Ability to work effectively in a collaborative environment.
• Professional written and interpersonal communication skills.
• Ability to independently prioritize and manage multiple milestones and projects efficiently.
• Ability to account for challenges using problem-solving skills and optimize data.
• Strong portfolio of design projects.
• Demonstrate curiosity, ownership, and a growth mind-set.
• Performs sedentary work in an office environment with limited lifting or walking.
• Requires close visual acuity to work at a computer terminal.
• Requires repetitive typing motion, talking, hearing, grasping, and feeling.

Skills

• Figma
• Microsoft Suite
• UX Design
• Interaction Design
• Information Architecture
• User Research
• Usability Testing
• Data Analysis
• Accessibility (WCAG AA)
• Problem-solving
• Communication
• Collaboration
• Prioritization
• Quantum Metrics (preferred)

Location

• Cottonwood Heights, SLC

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• BS degree or relevant work experience

Benefits

• Competitive pay
• Excellent benefits
• Great culture rooted in core values
• Opportunities for career development

About the Company

• Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company.
• Founded in 1977, grown to include over 4,000 locations across the country.
• Headquartered in Salt Lake City, UT.
• Believes the world is a better place when people love what they do.
• Redefining the self-storage industry is an ambitious goal.
• A top choice for outstanding talent.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.