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About the Role
This role involves managing teams and operations across 5 clinics in the Greater Sydney region, leading clinical and client care teams, and providing exceptional clinical and customer service as an Audiologist. You will report to the National Sales & Operations Manager Neurosensory and be part of the Sales & Operations Leadership team.
Responsibilities
- Ensure best practice and exceptional customer service is being provided by the entire clinical and client care team
- Lead and mentor a team of 12-14 direct reports, fostering a high-performance and supportive culture and provide ongoing coaching and performance management
- Ensure that your clinics’ consistently meet or exceed budget requirements
- Ensure exceptional patient care, address concerns, and maintain a strong local reputation for Neurosensory services
- Build and maintain strong relationships with key stakeholders, including ENT specialists and industry bodies
- Ensure all clinics adhere to company policies, marketing standards, and regulatory requirements
- Lead regional marketing initiatives to drive brand awareness and customer engagement
- Conduct comprehensive adult and paediatric audiological assessments in accordance with current best practice and the Company’s clinical protocols and communicate assessment results and subsequent recommendations
- Perform paediatric testing including Visual Reinforcement Audiometry (VRA) and Conditioned Play Audiometry (CPA)
- Deliver individualised rehabilitation plans, including hearing aid selection, fitting, real-ear verification (REM), and follow up care
- Maintain accurate documentation in line with Medicare, HSP and DVA requirements
Requirements
- Relevant tertiary qualifications in Audiology
- Minimum of 5 years of experience and advanced clinical expertise in all facets of Audiology
- Confidence in engaging with stakeholders, including clinicians, customers, and industry professionals
- Strong leadership capability, with experience leading and motivating clinical/client care teams
- Demonstrated skills in coaching, mentoring, and developing team members
- Excellent communication and interpersonal skills
- A proactive, hands-on approach to managing daily challenges and leading through change with strong organisational, problem-solving and time management skills
- Commercial awareness with the ability to contribute to clinic performance and growth
Skills
- Audiology
- Clinical leadership
- Team management
- Customer service
- Stakeholder engagement
- Marketing
- Paediatric testing
- Hearing aid fitting
- Communication
- Interpersonal skills
- Organisational skills
- Problem-solving
- Time management
- Commercial awareness
Location
- Greater Sydney region
- Sydney/Darlinghurst
Work Type
- Full-time
- Monday to Friday
Experience Level
- Experienced
- Minimum of 5 years of experience
Education Level
- Relevant tertiary qualifications in Audiology
Benefits
- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
About the Company
- Neurosensory is a complete hearing healthcare company with 25 clinics across Queensland, New South Wales, Victoria and Tasmania, offering advanced diagnostic, rehabilitation services and tailored hearing solutions.
- We believe in enriching people's lives by improving how they interact with the world around them.
- Neurosensory is part of Sonova, a leading manufacturer of innovative hearing care solutions, present in over 100 countries.
- Our mission is to create a life without limitation through the sense of hearing.