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About the Role

We Are Social is seeking a Senior Account Manager to ensure client satisfaction through flawless execution and confident communication. This role requires proactivity in managing workstreams, identifying client needs, and building relationships, with a deep understanding of the social landscape and platforms.

Responsibilities

• Serve as the primary point of contact and build strong relationships with clients, understanding their business goals, processes, and ways of working
• Act as the internal liaison between the client and the agency's cross-functional teams, ensuring seamless communication and collaboration
• Collaborate with the agency's creative, design, and production teams to ensure timely development and delivery
• Conduct and lead regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives
• Responsible for tracking and managing budgets for assigned accounts with accurate financial reporting and invoicing
• Prepare and deliver high-impact client presentations and reports, managing all logistics and contributing expert insights to the discussion
• Move beyond reactive task management by proactively identifying updated client needs and briefing senior team members on new opportunities
• Manage all reporting about the health of client accounts, including writing scopes, briefs, and translating client requests into actionable work-streams and project timelines for the creative team
• Provide internal and client teams with meeting recaps and next steps
• Point of contact for both internal and external teams
• Consistently leverage Gemini within Google Workspace to analyze and summarize client feedback documents and extract high-level insights
• Be available to answer ad hoc team or client requests in a timely manner
• Follow and stay on top of pop-culture and industry trends

Requirements

• 3+ years in an account management role or similar preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor's degree in marketing, advertising, communications, or a related field
• Experience in social media marketing, including an understanding of various social media platforms, trends, and best practices
• Proven ability to manage multiple projects simultaneously, balancing priorities, resources, and timelines to deliver projects on time and within budget
• Curiosity about clients’ business and a passion for solving business challenges

Skills

• Social media content strategy
• Social media execution
• Social media marketing
• Understanding of various social media platforms, trends, and best practices
• Project management
• Client relationship management
• Budget management
• Financial reporting
• Invoicing
• Presentation skills
• Reporting
• Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini)
• Slack
• AI tools and functions
• Asana (added plus)
• Pop-culture trends
• Industry trends

Location

• Global (Passport program allows work from 18 other offices worldwide)

Work Type

• Hybrid work models
• Flexible hours
• Work from anywhere policy (short-term stays in other regions)

Experience Level

• Senior

Education Level

• Bachelor's degree in marketing, advertising, communications, or a related field

Benefits

• Passport program for international work
• Celebration of wins and losses
• Snacks
• Modern, open co-working spaces with coffee & snack bars
• Dogs allowed
• Dedicated private wellness room (in select offices)
• Regular team social events
• In-house learning & development sessions
• Annual career and growth conversations
• Access to internal network of opportunities across all agencies
• Focus on developing and recruiting BIMPOC Talent
• Internal EDI group(s), programs & initiatives
• Flexible benefits to support individual lifestyle and life stage
• Personal wellness spending account
• Comprehensive mental health support
• Access to a virtual mental health therapy clinic
• Access to health clinicians 24/7
• Holistic array of other health and wellness resources

About the Company

• We Are Social is a creative agency powered by social connections, thriving on trends and creating buzzworthy campaigns.
• We are the first, largest, most awarded socially-led creative agency in the world.
• We are part of the Plus Company - an entrepreneurial network of forward-thinking creative agencies.

Equal Opportunity

• We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
• We pride ourselves on our inclusive and accessible workplace.
• We welcome unique voices and talents, especially those not traditionally embraced by advertising.
• We accommodate needs during the interview process.