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About the Role
Ensures customer expectations are accurately determined and fully met. May provide guidance to less experienced representatives or support specific customers.
Responsibilities
- Responds to customer inquiries regarding products and provides quotes.
- Handles order entry and places customer orders via various methods.
- Influences gross profit through negotiating sale and purchase prices.
- Adjusts non-contract customer pricing to meet competitive demands while maximizing profit.
- Builds customer relationships to drive repeat business and process improvements.
- Orders items to ensure appropriate inventory levels are maintained.
- Places orders up to $5,000 per line and $10,000 per purchase order without approval.
- Expedites backorders.
- Pulls inventory and prepares orders for shipment.
- Sources products from branch, distribution center, or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- Handles customer returns.
- Supports specific customers.
- Assists less experienced Customer Service Representatives with addressing customer needs.
- Performs other duties as assigned.
Requirements
- Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Excellent driving record preferred.
Skills
- Communication skills
- Written communication
- Verbal communication
- Listening skills
- Multi-tasking
- Time management
- Computer skills
- Negotiation skills
- Product knowledge
Experience Level
- 3-5 years of related experience
Education Level
- High school diploma or GED
Benefits
- Healthcare coverage
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay
About the Company
- Motion Industries offers an excellent benefits package.
- Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.
- We are the largest global auto parts network and a leading industrial parts distributor, offering rewarding careers that combine small company feel with a global scale.
- Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
Equal Opportunity
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
- GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.