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About the Role

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities

• Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Accurately and efficiently handle payment processing and reconciliation.

Requirements

• At least 2 years of customer service experience in a medical setting is required.
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required for the role.

Skills

• Outstanding communication and customer service skills
• Adaptability and Multitasking
• Customer service excellence
• Flexibility and Adaptability
• Team player
• Ability to work independently
• Self-driven
• Proactive mindset
• Fluent English skills (speaking & reading)
• Fluency in multiple languages a plus

Location

• Austin

Work Type

• Full Time
• Rotating Weekends required

Experience Level

• 2 years of customer service experience in a medical setting

Salary/Compensations

• $18- $22 hourly

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan
• medical, dental, vision
• a 401k with employer match
• paid time off (including sick time)
• paid sick and safe leave
• public health emergency leave

About the Company

• Austin Veterinary Emergency & Specialty (AVES) is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians.
• Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
• As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
• AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location.
• Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
• We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
• Ethos Veterinary Health is at the forefront of innovation and world-class medicine.
• As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.
• The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.
• Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Equal Opportunity

• Ethos is an Equal Opportunity Employer.
• Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided based on qualifications, competence, merit, and business need.