Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Sigma Computing is hiring a Digital Customer Success Manager to help scale success across its growing commercial book of business. This role involves managing a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows. Success is driven by smart prioritization, using data-driven signals and automation to focus attention on accelerating adoption, surfacing expansion opportunities, and mitigating churn.

Responsibilities

Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale.
Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs.
Monitor customer health dashboards and use leading and lagging indicators to identify churn risk and expansion readiness.
Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio.
Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints.
Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal.
Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities for each customer's context.
Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution.
Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources that the broader CS team can leverage.

Requirements

4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios.
Demonstrated ability to analyze customer usage data and translate insights into action.
Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them.
Experience building or refining repeatable playbooks and scalable CS processes.
Familiarity with data analytics and business intelligence concepts.
Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context.
Excellent written and verbal communication, particularly in asynchronous and digital-first settings.
Bachelor's degree in Business, Computer Science, or a related field.

Skills

Customer success platforms (e.g., Gainsight, Vitally, Totango)
Analytics workflows
Data analytics
Business intelligence concepts
Project management
Written communication
Verbal communication
Experience with analytics or BI platforms (Tableau, Looker, Power BI, or similar)
Familiarity with AI agents, AI apps, or AI-powered workflows
Basic SQL knowledge
Comfort with data concepts
Building customer health scores
Building success metrics frameworks

Location

San Francisco
New York

Work Type

In-office

Experience Level

4+ years of customer success experience in SaaS

Education Level

Bachelor's degree in Business, Computer Science, or a related field

Salary/Compensations

$100,000 – $118,000 annually

Benefits

Variable pay (tied to goal achievement)
Stock options
Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026.
The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Equal Opportunity

Sigma is an equal opportunity employer.
We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status.
We look forward to learning how your experience can enable all of us to grow.