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About the Role
We Are Social is seeking an Associate Account Director to lead a team managing day-to-day account initiatives for assigned clients. This role balances client relationship management with internal leadership to ensure impactful results and agency profitability.
Responsibilities
- Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution.
- Deliver channel strategies and tactics for specific product launches.
- Track work progress and deliverables and relay client feedback to team.
- Provide strategic marketing guidance and thought leadership.
- Understand clients’ businesses while simultaneously educating clients about how we can help them achieve their goals.
- Become fluent in business objectives and organization goals.
- Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client.
- Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client.
- Acquire proper internal and client approvals to ensure smooth and timely project execution.
- Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome.
- Communicate and follow up with clients and internal departments regarding all projects to address any concerns.
- Maintain working knowledge all aspects of production with vendors on behalf of the client.
- Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions.
- Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables.
- Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions.
- Develop staffing plans and proposals for new projects and briefs.
- Maintain rigor and consistency in use of agency financial systems and templates.
Requirements
- 4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution.
- Proven account management and client communication skills.
- Deep understanding of the social landscape and social platforms, features and best practices.
- Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams.
- Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks.
- Curiosity about clients’ business and a passion for solving business problems.
- Financial literacy and management of budgets.
- Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution.
- Highly proficient with Google Suite and Slack.
- Baseline knowledge of A.I. tools and functions.
- Added plus: Knowledge of Asana.
Skills
- Social media content strategy
- Social media content execution
- Account management
- Client communication
- Social landscape understanding
- Social platforms
- Social media best practices
- Scoping
- Timeline creation
- Project management
- Margin management
- Revenue growth
- Brand experience
- Influencer/creator marketing
- Social-first creative
- Strategy playbooks
- Problem-solving
- Financial management
- Budget management
- Channel asset delivery
- Strategy planning
- Activation
- Execution
- Google Suite proficiency
- Slack proficiency
- A.I. tools
- Asana knowledge
Location
- Global
Work Type
- Hybrid
- Remote
- Work from anywhere
Experience Level
- Associate
Education Level
- Bachelor's degree in marketing, advertising, communications, or a related field
Benefits
- Passport program for international work
- Celebration of wins and losses
- Focus on making a difference (carbon offsets, community kitchens)
- Snacks
- Creative career opportunities
- Innovative and entrepreneurial work environment
- Hybrid work models
- Flexible hours
- Work from anywhere policy
- Generous vacation (3 weeks + 1 extra week)
- Agency summer days
- Modern co-working spaces with amenities
- Dogs allowed
- Dedicated private wellness room
- Regular team social events
- In-house learning & development sessions
- Annual career and growth conversations
- Access to internal network of opportunities
- Focus on developing and recruiting BIMPOC Talent
- Internal EDI group(s), programs & initiatives
- Flexible benefits
- Personal wellness spending account
- Comprehensive mental health support
- Access to virtual mental health therapy clinic
- Access to health clinicians 24/7
About the Company
- We Are Social is a creative agency powered by social connections, focused on creating trending campaigns and generating buzzworthy ideas.
- We have played a part in culturally relevant campaigns for brands like McDonald’s, Adidas, Universal Studios, and YouTube.
- We are the first, largest, and most awarded socially-led creative agency in the world, with over 1,300 professionals globally.
- We are part of Plus Company, an entrepreneurial network of forward-thinking creative agencies.
Equal Opportunity
- We celebrate diverse perspectives and experiences, welcoming unique voices and talents.
- We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
- We pride ourselves on our inclusive and accessible workplace.
- We provide accommodations during the interview process upon request.