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About the Role
The Staff Site Reliability Engineer partners with development teams by defining availability standards and implementing availability and resiliency patterns in applications and infrastructure.
Responsibilities
- Design and implement software and tools to improve performance, availability, scalability, and latency, while delivering end products to customers with the highest efficiency and meeting all security standards.
- Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
- Build automation and tooling around application management, such as deployments, configuration changes, and disaster recovery scenarios.
- Design, implement, and evangelize Observability and monitoring systems to proactively detect problems and identify causes.
- Evaluate application capacity on a continuous basis to provide statistics to Product/Business teams and recommend efficient scaling paths for future needs.
- Identify performance bottlenecks and collaborate with cross-functional teams to troubleshoot and resolve issues.
- Serve as a technical liaison for the application and provide documentation and runbooks to Level 1 and Level 2 teams.
- Participate in a 24x7 on-call rotation.
- Champion excellent processes; take initiative in developing repeatable patterns and standard, reusable work across teams.
- Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.
- Understand and support the adoption of best-practice microservice design patterns and other modern software reliability approaches and techniques.
- Be a thought leader: a senior point of expertise on site reliability engineering issues, industry trends, and developing technologies.
- Be a role model to others on the team.
- Coach and mentor team members.
Requirements
- Typically 8+ years of related progressive experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree.
- Proven ability to lead a team through high-priority Incidents and improve the RCA process.
- Excellent troubleshooting skills and proven experience resolving technical issues in complex environments.
- Hands-on experience in designing and developing using Python, Go, or Java.
- Experience in Microservices Architecture.
- Experience with messaging frameworks such as Kafka, SQS, or JMS.
- Experience with database technologies like Oracle, Dynamo DB, or Aurora.
- Experience with caching layers such as Redis and Memcached.
- Strong understanding of Linux administration.
- Experience with CI/CD pipeline implementation including GIT, Chef, Maven, Jenkins etc.
- Strong understanding and hands-on experience on TCP/UDP/IP protocols.
- Experience in leading cross-functional teams to create technical solutions.
- Proven track record designing and building complex end-to-end systems (full stack developer).
- Background and drug screen.
- Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
- This position is ineligible for employment Visa sponsorship.
Skills
- Python
- Go
- Java
- Docker
- Microservices Architecture
- Kafka
- SQS
- JMS
- Oracle
- Dynamo DB
- Aurora
- Redis
- Memcached
- Linux administration
- CI/CD pipeline
- GIT
- Chef
- Maven
- Jenkins
- TCP/UDP/IP protocols
Location
- Scottsdale
- San Francisco
- Chicago
- New York
Work Type
- Hybrid
Experience Level
- Staff
- 8+ years of related progressive experience
Education Level
- Bachelor’s Degree in Business and/or Computer Science or related field
Salary/Compensations
- Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $116,000 - $145,000.
- New York, NY/ San Francisco, CA in USD per year is: $139,000 - $174,000.
Benefits
- Discretionary incentive plan
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
About the Company
- At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
- As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
- Early Warning Services delivers innovative payment and risk solutions to financial institutions nationwide.
- For over 25 years, Early Warning has been a leader in technology that helps protect and advance the financial system.
- We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies.
- Our product solutions enable real-time funds availability for a variety of payment types through our payments network.
Equal Opportunity
- Early Warning Services is an affirmative action and equal opportunity employer.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
- The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
- Early Warning Services® aims to make our recruitment process accessible to any and all users. If you have a disability or a special need that requires accommodation to navigate our website or complete the application process, please email recruiting@earlywarningservices.com for an assistance request.
- View supplemental EEO is the law poster
- Early Warning has developed and maintains a written AAP and upholds pay transparency nondiscrimination.
- Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce.
- As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify.
- Privacy Notice Effective: June 4, 2026 This privacy notice is intended to inform California residents of the personal information we collect, how it’s used and disclosed, and the rights you have in regard to such information. Click below for the full privacy notice https://www.earlywarning.com/privacy-notice-employment-applicants