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About the Role

The Health Center Manager (HCM) oversees the daily operation of a health center for Planned Parenthood of Greater Texas (PPGT), establishing effective supervisory relationships, ensuring high-quality medical services, and adhering to administrative policies. The role involves leading the team to meet productivity and patient experience expectations while maintaining compliance standards and supporting the organization's strategic plan and inclusion initiatives.

Responsibilities

Supervises health center staff and manages day-to-day operations for assigned health center providing reproductive healthcare services.
Participates in a team approach to patient care, demonstrating respect, knowledge, responsibility, compassion, sensitivity, cultural competence, and timely access to care.
Effectively leads staff by communicating affiliate directives, priorities, and strategic changes.
Leads health center team to meet productivity and revenue goals by ensuring appointment availability.
Leads, motivates, coaches, and performs on-the-job training for health center team members.
Coaches and develops team members in change processes and building service-oriented teams.
Plans and conducts regular staff meetings to facilitate team building, communication, problem-solving, and staff input.
Provides leadership in health center operations, including staff selection, hiring, training, and evaluation.
Develops an effective leadership style, provides timely feedback, and conducts performance evaluation reviews.
Monitors health center flow, diminishes bottlenecks, and tracks patient volume, capacity, and productivity.
Accepts responsibility for achieving health center goals regarding patient numbers, visit cycle time, appointment show rate, payment accuracy, and patient satisfaction.
Provides direct feedback to team members to enhance quality, accuracy, and patient satisfaction.
Coaches team members on improving customer service.
Manages facility upkeep in conjunction with the facility team and reports needs promptly.
Fosters a positive communication environment by eliciting creativity, staff ideas, concerns, and suggestions.
Maintains positive employee relations by proactively addressing concerns and appropriately responding to and documenting performance issues.
Ensures ongoing training and development programs are available to staff and that all required training is completed for direct reports.
Has unrestricted access to patient protected health information (PHI) for treatment, payment, and healthcare operations, adhering to the minimum necessary rule.
Embraces and utilizes the organization’s 'In This Together' customer service standards with all customers.
Duties and responsibilities may be added, deleted, or changed at management's discretion.

Requirements

Bachelor’s degree + some relevant experience, OR Associate’s degree + 2 years of relevant experience, OR High School diploma or equivalent + 4 years of relevant experience.
Relevant experience includes customer service, retail, or direct patient care in a healthcare industry or clinical environment.
Supervisory or management experience preferred.
Excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
Willingness and ability to adapt to change, including advances or new technology.
Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
Must be able to work all health center hours of operation, including evenings and weekends.
Must be able to travel as required.
Understanding of and compliance with established risk management and safety procedures.
Understanding of core work processes in a women’s health and/or fee-for-service clinic serving the uninsured and underinsured.
Understanding of how accreditation standards, regulatory agencies, funding, the external marketplace, and a competitive environment drive change within a non-profit healthcare center.
Ability to appropriately use medical terminology.
Strong organizational skills and ability to multi-task.
Ability to manage details and complexity, handle a variety of tasks simultaneously, and work under pressure.
Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
Ability to effectively use the organization’s computer systems.
Must be discreet and safeguard confidential information.
Must possess integrity and compliance, acting ethically.
Ability to provide effective, equitable, understandable, and respectful quality care and services responsive to diverse cultural health beliefs and practices, preferred language, health literacy, and other communication needs.
Ability to work effectively as a team member.
Ability to lead, manage, direct, and motivate diverse groups of people.
Possess skills to delegate, develop, and supervise subordinates.
Industry Awareness: Remains aware of Planned Parenthood Federation of America (PPFA) accreditation standards and reproductive health environment regulatory compliance requirements.
Organizational Awareness: Demonstrates comprehensive awareness of the impact of decisions and actions on other areas within the organization.
Work Management: Effectively manages time, establishes realistic priorities, schedules activities effectively, and gives balanced focus to priorities.
Develops action plans and budgets; leverages technology; anticipates obstacles; establishes checkpoints and monitors progress.
Recovery Skills: Responds effectively and acknowledges responsibilities when patients experience problems or mistakes; rectifies situations to restore patient satisfaction; seeks information and collaborates to implement permanent fixes.
Maintains stable performance and emotions when faced with opposition, pressure, or stressful conditions.
Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths, and limitations.
Uses interpersonal understanding to shape one’s own response.
Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns confidence and trust; demonstrates consistency between words and actions; delivers on commitments.
Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive.
Adapts easily to change, sees merits of differing positions, and adapts own positions and strategies in response to new information or changes.
Coping with Demands of the Position: Uses effective problem-solving while working under stress, high volume of work demands, and/or time demands; regularly meets deadlines.
Exemplifies the organization’s 'In This Together' values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
Must be able to bend, stoop, kneel, crouch, reach, and grasp.
Must be able to stand, particularly for sustained periods of time.
Must be able to move about on foot to accomplish tasks.
Must be able to push/pull.
Must be able to work primarily with fingers, such as picking, pinching, or typing.
Must be able to communicate effectively, conveying detailed or important spoken instructions accurately, loudly, or quickly.
Will have substantial movements of the wrists, hands, and/or fingers.
Subject to hazards including exposure to infectious diseases.
Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Must have close visual acuity for tasks such as data analysis, transcription, viewing computer terminals, extensive reading, and visual inspection.

Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Internet navigation
Customer service
Medical terminology
Organizational skills
Multi-tasking
Problem-solving
Computer systems usage
Discretion
Integrity
Compliance
Teamwork
Leadership
Management
Delegation
Supervision
Industry Awareness
Organizational Awareness
Work Management
Recovery Skills
Interpersonal Sensitivity
Building Relationships
Adaptability
Flexibility
Coping with Demands
Communication

Location

Health Center environment

Work Type

Full-time

Experience Level

Supervisory or management experience preferred

Education Level

Bachelor’s degree
Associate’s degree
High School diploma or equivalent

About the Company

Planned Parenthood of Greater Texas (PPGT) provides reproductive healthcare services.
The organization is committed to a culture of quality, safety, and risk awareness.
The organization has 'In This Together' customer service standards.
The organization has 'In This Together' values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Equal Opportunity

PPGT is an equal opportunity employer.
Prohibits unlawful discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status; sexual orientation; mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law.
We are a drug-free and tobacco-free workplace.
Applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).