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About the Role

As a Field Service Engineer at Hologic, you will be responsible for the installation, preventative maintenance, repairs, and servicing of innovative medical imaging and interventional products on-site at customer locations. You will ensure products are calibrated and optimized for high performance, build customer relationships, and resolve technical issues.

Responsibilities

• Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Requirements

• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• Position requires the ability to be “on call” after normal working hours.
• Depending on location, position may require frequent overnight travel.
• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
• High degree of mechanical aptitude.
• Excellent communications skills, both written and verbal are required.

Skills

• Strong computer literacy.
• Proficient with DOS and Windows.
• Certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
• Experience designing, installing, or maintaining computer networks highly desirable.

Location

• NYC Metro / Northern NJ

Work Type

• Field Service
• Full-time

Experience Level

• 2-4 years' experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

Education Level

• Associate's degree or equivalent in electronics, computer science or related technical discipline is required.

Salary/Compensations

• $64,000 to $100,100

Benefits

• Bonus eligible

About the Company

• At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.
• Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes.
• From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Equal Opportunity

• Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities.
• Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
• Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.