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About the Role

As a Client Partner, you will lead a portfolio of Key and Emerging accounts, bringing together strategic advisory, delivery excellence, and commercial leadership to ensure strong outcomes, profitable growth, and exceptional client experiences. You are accountable for end-to-end client success and growth, including revenue growth, high-quality delivery, financial performance, and trusted senior-level partnerships.

Responsibilities

• Build trusted relationships with senior client stakeholders through proactive engagement, clear communication, and strategic insight.
• Gain a deep understanding of client objectives, challenges, and industry context to drive relevant, high-impact conversations.
• Guide expectation-setting, alignment, and communication rhythms to ensure predictable delivery and strong satisfaction.
• Act as the senior escalation point, ensuring timely resolution and clear internal alignment.
• Advocate for client needs internally, influencing decisions across practice teams, delivery groups, and leadership.
• Lead the development and execution of strategic account plans, integrating growth strategies, delivery success, and relationship insights.
• Identify and shape expansion opportunities in partnership with Client Services, Delivery, Practices, and Operations.
• Maintain accurate CRM records, forecasts, account plans, and pipeline visibility.
• Drive renewals, expansion opportunities, and long-term relationship development.
• Own the pipeline of your portfolio and lead opportunities for your accounts to the successful sale of Bond offerings with your clients.
• Own the financial performance of your portfolio, including revenue, margin awareness, and forecasting accuracy.
• Lead contracts, proposals, renewals, and commercial negotiations in partnership with Delivery, Finance, and Leadership.
• Ensure alignment between contracted scope, delivery execution, and long-term growth objectives.
• Identify and mitigate financial and commercial risks.
• Partner closely with delivery teams to ensure projects are structured for success and meet client strategy and expectations.
• Monitor account health, delivery quality, risks, and satisfaction to drive long-term retention.
• Influence delivery approach and prioritization based on client needs and strategic direction.
• Proactively address risks, blockers, and gaps to ensure continuity and high-quality outcomes.

Requirements

• Proven track record of managing and growing complex client portfolios with measurable revenue and relationship growth.
• Demonstrated ability to build and maintain trusted relationships with senior client stakeholders as a strategic advisor.
• Strong financial and commercial acumen, including budgeting, forecasting, margin management, and contract negotiations.
• Expertise in developing and executing strategic account plans and identifying expansion opportunities.
• Exceptional communication, presentation, and influencing skills across diverse audiences and cross-functional teams.
• Ability to proactively address risks, ensure delivery excellence, and thrive in a fast-paced, dynamic environment.

Skills

• Strategic advisory
• Delivery excellence
• Commercial leadership
• Client management
• Consulting
• Account planning
• Revenue growth
• Financial acumen
• Commercial acumen
• Communication
• Presentation
• Influencing
• Risk management

Work Type

• Hybrid

Experience Level

• 5-7+ years of experience in strategic account leadership, client management, or consulting within professional services, marketing, or technology solutions.

Education Level

• Bachelor’s degree in Business, Marketing, Communications, or related field
• MBA or equivalent an asset

Salary/Compensations

• $129,485.00 to $169,038.00 CAD annually

Benefits

• A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Retirement planning assistance with company matching.
• Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

About the Company

• At Bond, we design, build, and manage innovative solutions that help our clients deepen relationships with the people who matter most.

Equal Opportunity

• Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.