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About the Role

The Senior Associate, Operations and Coordination supports the Chief of Staff and Chief Social Impact Officer (CSIO) in driving effective planning, coordination, and execution of priorities across the systems change portfolio. This role focuses on strengthening day-to-day leadership operations by supporting planning processes, tracking priorities, contributing to budgeting efforts, and ensuring strong coordination across teams and leadership forums.

Responsibilities

Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
Manage leadership calendars of work (e.g., roadmaps, priority trackers) to ensure visibility and alignment
Manage and optimize the calendars of the CSIO and Chief of Staff, proactively prioritizing time, anticipating needs, and aligning schedules to advance organizational goals.
Supports preparation for key leadership and Board meetings (e.g., SCT, internal leadership forums), including coordinating agendas, developing materials, tracking action items and follow-ups
Support development of internal leadership communications, including updates and briefing materials
Support the tracking and coordination of the CSIO’s external engagements and partnerships, including maintaining engagement trackers, preparing research-informed briefing materials, coordinating logistics, and ensuring timely follow-up on key actions and communications.
Support budgeting and expense tracking processes, including monitoring spend and maintaining basic forecasts
Support the development and management of systems and tools for tracking priorities, risks, and dependencies
Coordinate across teams to align timelines, inputs, and deliverables
Identify and escalate risks or delays to the Chief of Staff as needed
Support data collection and reporting to inform leadership updates and quarterly reporting processes
Provide flexible surge capacity to other systems change teams, stepping in to support priority initiatives, address bandwidth gaps, and ensure continuity.
Support coordination of Systems Change Team (SCT) activities, including scheduling, materials, and follow-up
Provide coordination support for cross-functional initiatives and special projects as needed
Contribute to improving processes and workflows that strengthen team effectiveness

Requirements

3–5+ years of relevant work experience in operations, project management, nonprofit, or related fields
Strong organizational and project management skills, with attention to detail and ability to manage multiple priorities
Experience supporting team or leadership operations, including meeting coordination, follow-up, and proactive calendar and time management for senior leaders
Strong written and verbal communication skills, including preparing clear and concise materials
Ability to work in a fast-paced environment and manage ambiguity effectively
Strong interpersonal skills and ability to collaborate across teams
Basic experience with budgeting, tracking, or operational processes preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools

Skills

Project management
Microsoft Office (Word, Excel, PowerPoint)
Collaboration tools

Location

Canada

Work Type

Remote

Experience Level

3-5+ years

Salary/Compensations

$56K – $71K CAD

Benefits

Competitive compensation
Comprehensive benefits
Tangible rewards
Comprehensive training programs
Tuition reimbursement opportunities
Remote work options
Flexible scheduling
Generous time-off policies
Wellness programs

About the Company

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students.
For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.
Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale.
From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.
Together with its partners, WES enables people to learn, work, and thrive in new places.

Equal Opportunity

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada.
This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits.
We comply with all applicable federal, state, and local anti-discrimination laws.
For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you.
Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.