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About the Role
We are seeking a Principal Product Manager to lead the customer-facing aspects of OnRamp, focusing on the portal experience and AI-powered engagement layer. This role is critical for defining and delivering best-in-class end customer engagement, directly impacting customer retention, expansion, and revenue.
Responsibilities
- Own the end-to-end customer portal experience, defining its look, feel, and roadmap.
- Own the product direction for Aero AI's portal agent layer, building agents for proactive customer engagement.
- Identify and define new capabilities to improve customer onboarding and implementation outcomes.
- Partner with cross-functional teams (Engineering, Design, Customer Success, Sales) to execute product strategy.
- Act as the voice of the customer, gathering insights to refine the roadmap and product decisions.
Requirements
- 8+ years of product management experience at B2B SaaS companies.
- Track record of owning and shipping customer-facing product experiences.
- Experience working on or alongside customer success, onboarding, or implementation tools.
- Hands-on experience working with AI/ML-powered features or products.
- Strong instincts for UX and a high bar for product quality.
- Ability to operate across strategy, discovery, and execution without needing a lot of structure.
- Experience at companies in growth or scaling stages.
Skills
- Customer Experience Obsessed
- AI-Native Thinking
- Outcome-Oriented Builder
- Strong Communicator
- B2B SaaS Product Experience
- Enterprise Customer Dynamics
- UX Instincts
- Product Quality Focus
Location
- Remote
Work Type
- Full-time
Experience Level
- Principal
Benefits
- Highly competitive cash compensation
- Equity
- Benefits
About the Company
- OnRamp transforms B2B customer onboarding into a revenue driver using a platform that automates workflows, streamlines playbooks, and accelerates time-to-value.
- The company's platform helps enterprises reduce onboarding time by up to 70%.
- OnRamp has raised $15M in Series A funding and is trusted by Fortune 15 companies.
- They are building an agentic platform to eliminate friction in the B2B customer relationship.
- OnRamp is an AI-first company with strong momentum and a growing customer base.
Equal Opportunity
- OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
- OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don’t hesitate to let us know.