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About the Role
As a Senior Customer Success Manager at Smartly, you will own customer accounts, provide consultative advice, drive product trials, and foster customer engagement. You will act as a liaison between customers, advertising platforms (Meta, Pinterest, Snapchat, TikTok), and the product development team, gaining exposure to the online marketing industry, managing client relationships, and contributing to the growth of an ambitious company.
Responsibilities
- Manage and nurture customer accounts through daily communication and online marketing expertise.
- Collaborate with customers to refine online marketing strategies and resolve advertiser issues, including budget scaling and campaign performance.
- Take full ownership of growing and managing your book of business and develop vertical expertise.
- Develop and maintain expert knowledge of the Smartly platform and paid social advertising.
- Build, manage, and develop strong relationships with customers and partners like Meta, Pinterest, Snapchat, and TikTok.
- Collaborate with customers, Smartly Customer Success Managers, and the product development team to maintain a quick feedback loop.
Requirements
- Possess 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, and programmatic).
- Have experience in a customer success or similar customer-facing function.
- Are a proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals.
- Are comfortable addressing technical challenges and collaborating with technical teams.
- Have a results-driven mentality with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into actionable insights.
- Have strong spoken and written communication skills in English.
- Able to engage confidently with a variety of audiences.
- Able to work in a hybrid capacity from our New York City office 3 days a week.
- Able and willing to travel for meetings, conferences, and industry events.
- Previous knowledge of Smartly or similar platforms is a plus.
- Experience using the Smartly platform is highly desirable.
Skills
- Online marketing expertise
- Customer relationship management
- Paid social advertising
- Technical problem-solving
- Data analysis and insights
- Communication
- Collaboration
Location
- New York City
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- Base pay range provided per year, plus an annual performance bonus.
- Total rewards include stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits.
Benefits
- Five weeks paid time off (PTO)
- 11 company paid holidays
- Unlimited sick days
- Generous healthcare packages
- Mental health benefits
- 401K plus matching
- Equity grants for all new Smartlies
- Wellness benefit
- Learning reimbursement opportunities
- Volunteer time off days
- Company donation matching opportunities
About the Company
- Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
- Our comprehensive advertising platform integrates media, creative, and intelligence, powering over 800 billion impressions and 300 billion creatives annually.
- Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
- Manages creative and media for 700+ brands worldwide and $6B in ad spend across platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
- Committed to creating and maintaining an inclusive environment where everyone feels respected and heard.
Equal Opportunity
- Our Diversity, Equity & Inclusion approach is at the heart of it.