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About the Role

GPJ is seeking an Agency Operations & Technology Coordinator to support strategic modernization initiatives, including AI tools and the OneGPJ Global Portal. This role provides critical support to teams defining, implementing, and optimizing processes and tools, acting as a key contributor to the GPJWay Process and AI & Automation initiatives.

Responsibilities

• Support the lifecycle of Automation and AI initiatives, including gathering business requirements, project managing pilots, conducting user acceptance testing (UAT), and developing internal communications.
• Develop, deliver, and/or facilitate training sessions on new automation and AI tools, Google Gemini, and Slack efficiency features.
• Measure initiative success by collecting and analyzing usage data, feedback, and KPIs.
• Ensure the success of the Tech and Innovation Ambassador Program by coordinating communication and tracking commitments.
• Support the ongoing maintenance of the OneGPJ Global Portal by acting as a liaison for US content contributors and users.
• Assist with content management for the Global Portal, including organization, tagging, and uploading of critical process documentation.
• Ensure alignment between Slack channel content and the Global Portal.
• Assist in documenting and refining operational and technical processes and workflows for the Global Portal.
• Contribute to the development and maintenance of GPJWay frameworks, templates, and structures.
• Help manage the tool portfolio by conducting audits to document tool usage across the agency.
• Work with Subject Matter Experts (SMEs) to understand tool capabilities and utilization, and develop metrics to measure ROI.
• Curate and direct employees to training materials for key software and applications, and identify training gaps.
• Act as the US Slack Subject Matter Expert (SME), focusing on user proficiency, workflow efficiency, and maximizing adoption.

Requirements

• Bachelor’s degree in Business Administration, Operations, Technology Management, Computer Science or a related field; or equivalent experience.
• Demonstrated curiosity and interest in Artificial Intelligence (AI), knowledge management, process automation, and tool rationalization.
• Strong organizational skills with a focus on thoroughness and attention to detail.
• Excellent written and verbal communication skills; comfortable summarizing complex information clearly.
• Ability to manage multiple priorities and tasks effectively in a dynamic, deadline-driven environment.
• Proficiency in common workplace applications (e.g., Google Workspace, and Slack).

Skills

• Artificial Intelligence (AI)
• Knowledge Management
• Process Automation
• Tool Rationalization
• Organizational Skills
• Attention to Detail
• Written Communication
• Verbal Communication
• Project Management
• User Acceptance Testing (UAT)
• Quality Assurance
• Content Management
• Google Workspace
• Slack

Location

• US

Work Type

• Full-time

Experience Level

• Coordinator

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $50k - $55k

Benefits

• Employee Stock Ownership Plan (ESOP)
• Flexible Time Off (FTO) policy
• Employer matching 401(k) plan with no vesting period
• Low contribution healthcare option

About the Company

• GPJ is the world leader in experiential marketing with 29 global offices.
• GPJ is part of the Project Worldwide family, an independent, employee-owned global network.
• GPJ offers an Employee Stock Ownership Plan (ESOP).

Equal Opportunity

• GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class.
• GPJ complies with applicable state and local laws governing nondiscrimination in employment.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• GPJ expressly prohibits any form of workplace harassment based on any protected class.