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About the Role

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). Lead a team, ensure patients receive high-quality care, and deliver outstanding client experiences to maximize the CVC’s impact in the community. This role is ideal for someone with a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience.

Responsibilities

• Lead a team of managers working together to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine.
• Oversee daily clinic operations to ensure efficient workflows and high-quality service.
• Support a culture of kindness, respect, belonging, high performance and teamwork.
• Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team.
• Oversee smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic’s impact for animals & achieve goals.
• Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency.
• Ensure clinic staff are scheduled to enable smooth operations and maximum impact.
• Recruit and hire staff in partnership with the Talent Acquisition Partner.
• Ensure new hires receive high-quality onboarding, training and feedback.
• Foster open 2-way communication with CVC team members.
• Develop next generation of high-performing leaders by engaging in career conversations and connecting staff to professional development opportunities.
• Communicate effectively with the Regional Management Team to execute the department’s strategy and fulfill our mission.
• Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission.
• Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM’s Standard Operating Procedures.
• Create and execute plans to meet or exceed clinic impact goals.
• Apply mission-driven leadership within a high-quality, high volume non-profit veterinary practice to achieve impact and continuously improve.
• Problem-solve; seek out root causes and course-correct to overcome obstacles.
• Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure compliance with all OSHA regulations and ASPCA safety guidelines.
• Support a culture of safety and injury/incident awareness and prevention.
• Monitor inclement weather and emergency events that may impact CVC operations; partner with Regional Management team to prepare and execute plans.
• Ensure Fear Free® certifications are obtained by all staff and gentle animal handling is practiced consistently.
• Oversee financial & administrative health of the CVC, including cash management, expense management, payroll, data integrity and operational efficiency.
• Ensure staff adhere to all time and attendance guidelines & California labor laws regarding time tracking, overtime, rest and meal breaks.
• Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities.
• Supervise security and custodial contractors working at the CVC.
• Coordinate timely repairs and maintenance with Facilities team.
• Work effectively with inter-agency partners – generally animal welfare groups, rescuers or municipal animal services agencies – to achieve ASPCA priorities in the region.
• Represent the ASPCA and CM’s work to external partners as needed, including facility tours, media appearances or donor events.

Requirements

• Highly motivated self-starter capable of providing leadership and support to a large and complex operation.
• Strong written and verbal communication skills; ability to synthesize complex information and communicate effectively with clients and colleagues.
• Proven history of building and maintaining positive and productive relationships with internal and external stakeholders.
• Excellent time management skills with the ability to respond to shifting priorities.
• Proficient technology skills including Microsoft office and ability to use electronic medical records system, online calendar and email.
• Experience leading and coaching people managers to be effective leaders.
• Readily able to work with animals who are behaviorally and/or medically compromised.
• Support staff in humane euthanasia situations.
• Fear Free® Shelter certification is required within 60 days of hire.
• Ability to exemplify ASPCA’s core values and behavioral competencies.
• Bachelors degree or equivalent work experience, required.
• Minimum of 5 years of combined professional work experience in public-facing services industries required.
• Minimum of 3 years managing in a veterinary clinic environment strongly preferred.
• Experience working within a veterinary clinic environment a plus.
• Minimum of 5 years managing direct reports required.
• Minimum of 3 years managing managers/supervisors strongly preferred.
• Budgeting and managing operating expenses experience preferred.
• English (required).
• Bilingual (fluent in Spanish or other language a plus).

Skills

• People Leadership
• Operations Management
• Client Experience
• Veterinary Medicine
• Teamwork
• Performance Management
• Coaching
• Performance Evaluation
• Recruiting
• Onboarding
• Training
• Feedback
• Communication
• Problem-Solving
• Safety Protocols
• OSHA Regulations
• Financial Management
• Cash Management
• Expense Management
• Payroll
• Data Integrity
• Time Management
• Microsoft Office
• Electronic Medical Records
• Fear Free® Certification
• Animal Handling
• Budgeting

Location

• New York
• Miami
• Los Angeles
• On-site at Community Veterinary Clinic

Work Type

• On-site
• Full-time

Experience Level

• Minimum of 5 years of combined professional work experience in public-facing services industries
• Minimum of 3 years managing in a veterinary clinic environment
• Minimum of 5 years managing direct reports
• Minimum of 3 years managing managers/supervisors

Education Level

• Bachelor's degree or equivalent work experience

Salary/Compensations

• $117,500 - $125,500 annually

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage
• Employer-paid life and long-term disability insurance
• Flexible time off that includes vacation time, sick and bereavement time
• Paid parental leave
• Company paid holidays
• 1 week of paid personal time
• 401(k) plan with generous employer contributions (dollar for dollar up to 4% match and an additional 4% contribution)
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship

About the Company

• The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles.
• CM helps pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.
• CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances.
• The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law.
• As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
• The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
• The ASPCA also operates programs and services that extend nationwide.
• We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
• At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission.
• Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives.
• They join the ASPCA to learn, grow, and continually do their best work on behalf of animals.
• We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives.

Equal Opportunity

• We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.