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About the Role
Lead, coach, and support the dental administrative team to drive productivity, engagement, and patient retention. Coordinate effective communication between front and back-office teams. Assist the Practice Manager with training, development, and daily delegation of the administrative team. Manage patient concerns and conflicts, escalating to the Practice Manager as needed. Oversee and optimize appointment scheduling to meet daily production goals with minimal open chair time. Ensure pre-authorizations, appointment confirmations, and cancellation prevention processes are completed in advance. Engage new patients before and after their first visit to deliver a positive and consistent patient experience.
Responsibilities
- Lead, coach, and support the dental administrative team to drive productivity, engagement, and patient retention
- Coordinate effective communication between front and back-office teams
- Assist the Practice Manager with training, development, and daily delegation of the administrative team
- Manage patient concerns and conflicts, escalating to the Practice Manager as needed
- Oversee and optimize appointment scheduling to meet daily production goals with minimal open chair time
- Ensure pre-authorizations, appointment confirmations, and cancellation prevention processes are completed in advance
- Engage new patients before and after their first visit to deliver a positive and consistent patient experience
Requirements
- Minimum 2+ years of Dental Administration experience is required
- Leadership experience is considered an asset
- Clinical background and experience with dental software programs is required
- Candidates must be legally authorized to work in Canada
Location
- Toronto
Work Type
- Full-Time
Experience Level
- 2+ years of Dental Administration experience
- Leadership experience
Salary/Compensations
- $25-$32/hour
Benefits
- Competitive pay with annual reviews
- RRSP matching
- Comprehensive total-rewards package
- Gym discounts
- Insurance savings
- Entertainment deals
- Employee and Family Assistance Program
- Career development with industry-leading CE
- Social and networking events
About the Company
- At Toothworks Brookfield Place Dental, we are committed to providing exceptional, patient-focused dental care in the heart of Toronto's Financial District.
- Conveniently located in the PATH at Brookfield Place, our experienced team offers a full range of dental services—from preventive care and restorative treatments to cosmetic dentistry and dental implants—in a modern, welcoming environment.
- We pride ourselves on delivering high-quality care with compassion, convenience, and a commitment to helping every patient achieve a healthy, confident smile.
- Our purpose is to provide the best care for our patients.
- We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.
- We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.
Equal Opportunity
- We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
- Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.