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About the Role

As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You will move throughout the Café, bridging the gap between digital innovation and human connection, acting as a high-end service specialist and a guide to digital banking. You'll build a community by bringing Capital One’s mission to life within a vibrant, modern community hub.

Responsibilities

• Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
• Share the value of Capital One’s products and services through genuine conversation.
• Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges.
• Host and support local events that promote financial health.
• Act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships.
• Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Handle complaints and/or escalated situations, including de-escalation.
• Foster a supportive, inclusive environment where every guest feels welcome.
• Be a team player with strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Be active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.
• Support surrounding Cafés as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Adapt to business-driven schedule adjustments.
• Attend all required training sessions.
• Lift up to 25 pounds and move/stand for extended periods of time.
• Maintain regular and consistent attendance.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Proficient in G-Suite
• Strong written and oral communication skills
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to adapt to business-driven schedule adjustments.
• Ability to attend all required training sessions.
• Ability to lift up to 25 pounds and move/stand for extended periods of time.
• Ability to maintain regular and consistent attendance.

Skills

• Customer Service
• Digital Banking Guidance
• Tech Troubleshooting
• Event Support
• Brand Advocacy
• Problem-Solving
• Issue Resolution
• Communication Skills
• Attention to Detail
• Positive Attitude
• Flexibility
• Adaptability

Location

• Austin, TX

Work Type

• Full-time
• Onsite

Experience Level

• 1+ year of Retail, Sales, or Customer Service experience
• Associate’s degree (Preferred)
• 2+ years of banking experience (Preferred)
• 2+ years of Retail or Customer-facing experience (Preferred)

Education Level

• High School Diploma, GED, or Equivalent Certification
• Associate’s degree (Preferred)

Salary/Compensations

• $47,840 - $55,016 for Cafe Ambassador in Austin, TX

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Custom beverage while working

About the Company

• Capital One is building a leading information-based technology company.
• Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
• We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Equal Opportunity

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
• If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.