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About the Role

The Casino Host International is responsible for ensuring our International VIP guests and patrons enjoy a favorable gaming experience, take care of their needs and provide superior service to all guests and patrons. This position is eligible for an incentive program determined by management and has access to sensitive customer information.

Responsibilities

• Ensures adherence to department and company policies, procedures, internal controls, and government regulations.
• Greets International VIP Casino patrons and guests and assists them with their needs.
• Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
• Attends player events both on and off site, interacts with invited players, and provides superior guest service.
• Greets and informs guests of the benefits of the Genting Rewards program, identifies and signs up guests or gets replacement cards while they are on the game.
• Achieves personal and department goals as determined by management.
• Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
• Actively seeks new players through networking.
• Cultivates good customer relations to entice incremental trips to the casino from existing customers and builds the gaming worth of assigned player base.
• Speaks with qualified players in person or by phone to sell promotions and special events.
• Maintains good communication with casino personnel, assists and helps interpret with disputes when necessary.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive.
• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Attends all necessary meetings.
• Performs other tasks as assigned.

Requirements

• Must be at least 18 years old.
• Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Excellent verbal and written communication skills and friendly outgoing personality required.
• Must possess excellent customer service, organizational, and multi-tasking skills.
• Must be able to analyze and understand each ethnic group’s Culture and Customs in order to provide accurate presentation and services.
• Must have proficient computer skills.
• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least fifteen (15) pounds.
• Prolonged sitting during the shift.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

• Player tracking systems
• Proficient computer skills
• Customer service
• Organizational skills
• Multi-tasking skills
• Communication skills
• Mathematical skills
• Decision-making skills
• Problem-solving skills

Location

• New York City

Work Type

• Full-time
• Varying schedules

Experience Level

• Previous experience as a casino Host is preferred
• Experience with direct and in-direct contact with customers

Education Level

• High school Diploma or equivalent required
• College degree preferred

Salary/Compensations

• $71,853-91460

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.