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About the Role

Cotality is the trusted source for property intelligence, providing unmatched precision, depth, breadth, and insights across the entire ecosystem. We are driven by a mission to make the property industry faster, smarter, and more people-centric, fueling a thriving global property ecosystem and a more resilient society. We cultivate a diverse and inclusive work culture that inspires innovation and bold thinking, where employees can collaborate, feel valued, develop skills, and impact the real estate economy.

Responsibilities

Serve as a Subject Matter Expert (SME) within an assigned functional area, maintaining deep knowledge of process-specific platforms, regulatory requirements, and client-specific workflows.
Act as the primary point of contact and resolution anchor for highly escalated, complex client inquiries and property tax complaints, ensuring minimal risk to property loan portfolios.
Deliver exceptional customer service within a high-volume production environment, managing tasks, workflows, and projects to hit strict operational deadlines independently.
Conduct intricate data research and forensic analysis of complex property tax cases, gathering information across internal departments, public agencies, clients, and advanced third-party subscriptions.
Synthesize multi-source operational data to identify trends, model alternative solutions, and develop meaningful insights to resolve the most challenging operational bottlenecks.
Communicate confidently and effectively across all levels of the organization, utilizing advanced data storytelling skills to articulate complex operational problems and recommendations clearly.
Collaborate closely with team leaders, cross-functional associates, third-party vendors, and business partners to plan, develop, and execute key projects and strategic initiatives.
Partner with management to connect and drive daily team goals directly to the organization's broader operational vision, values, and long-term milestones.
Solicit input and innovative ideas from colleagues across the enterprise to foster a culture of continuous improvement, workflow harmonization, and data integrity.
Maintain meticulous compliance with required company and client-driven standards, managing complex reporting lines and system audit tracking.

Requirements

High school diploma, GED, or equivalent required; Bachelor’s degree preferred.
6+ years of progressive, relevant experience in client operations, mortgage servicing, property tax research, or high-volume data infrastructure required.
Proven track record as a Subject Matter Expert (SME) with technical mastery over process-specific platforms, regulatory standards, and client-specific programs required.
Demonstrated capability to independently troubleshoot and resolve highly escalated client complaints and complex transaction disputes required.
Advanced analytical skills with a proven ability to gather multi-source data, identify trends, and model operational solutions required.
Excellent interpersonal and communication skills, with the specific ability to "tell a story" with supporting data to all levels of the organization required.
Strong project management capabilities with a background in leading indirect resources or cultivating collaborative vendor partnerships required.

Skills

Subject Matter Expertise (SME)
Process-specific platforms
Regulatory requirements
Client-specific workflows
Data research
Forensic analysis
Data storytelling
Project management

Location

Remote

Work Type

Full-time

Experience Level

6+ years of progressive, relevant experience

Education Level

High school diploma, GED, or equivalent
Bachelor’s degree preferred

Salary/Compensations

45,600 - 54,080 USD

Benefits

Generous PTO and 11 paid holidays
Well-being and volunteer time off
Up to 16 weeks of fully paid parental leave
Baby stipend
Multiple medical plan options with mental health and wellness support offerings
401(k) with company match and vesting after one year
$400 annual well-being stipend
Tuition assistance up to $5,250
Recognition Rewards
Referral bonuses
Exclusive discounts

About the Company

Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact.
By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
CoreLogic will now be called Cotality.
Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.
We are a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries.

Equal Opportunity

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.
We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are better together when we support and recognize our differences.
Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.