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About the Role

C&G is seeking a hands-on Dispatcher to manage the final-mile delivery network in the Greater Albany, NY area. This role involves coordinating with contracted motor carriers and delivery teams to ensure timely and satisfactory delivery of home appliances. You will manage third-party delivery partners, track KPIs, and directly influence customer satisfaction, ensuring efficient network operations and an excellent customer experience.

Responsibilities

• Take full responsibility for the performance management of 3PL service providers and drive continuous improvement in customer delivery experiences.
• Identify gaps and opportunities to enhance overall service quality.
• Track and monitor invoicing to catch discrepancies or overpayment trends.
• Conduct weekly KPI reviews across your local network to monitor objectives and key results.
• Collaborate with the client’s team to address load-out or delivery issues and identify root causes.
• Maintain strong communication with 3PLs to support growth and smooth operations.
• Assist in resolving escalated service orders and general customer dissatisfaction.
• Support the Sr. Manager in projects and initiatives that enhance service network growth.

Requirements

• 2+ years of experience in supply chain, logistics, repair services, or 3rd-party relationship management.
• Passion for working in a fast-paced environment with a focus on exceptional customer service.
• Ability to manage multiple tasks, shifting priorities, and rapid changes with ease.
• Self-motivated and capable of working both independently and collaboratively.
• Meticulous attention to detail and highly organized.

Skills

• Advanced proficiency in MS Office
• Strong analytical and problem-solving skills
• Excellent communication skills (oral, written, and numerical) across all organizational levels

Location

• Greater Albany, NY area

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Associate degree or college-level coursework in business is preferred

About the Company

• At C&G, we combine professionalism with a jovial, supportive environment.
• We believe in teamwork, innovation, and making every delivery a success story.
• Join a dynamic team where your impact is immediate and visible.