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About the Role
The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable environment, outstanding customer service, and same store revenue growth. The General Manager is responsible for the performance of all aspects of the club operation, including the development of staff members, establishing relationships within the community, and ensuring best practices aligned with the Planet Fitness brand standards. The General Manager is responsible for achieving targeted results in the areas of membership growth, total revenue & sales performance, labor and payroll budgets, customer satisfaction, and PF Brand Excellence. He/she will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.
Responsibilities
- Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Trainers
- Provide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or region
- Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner
- Promote a superior customer and club experience by maintaining a clean, friendly, and well-maintained environment for members and team members
- Ensure self and all employees are well trained on all Ignite Fitness & PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joins
- Responsible for club revenue growth and profitability by way of increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintain high prospect closing%, and growing retail sales, while motivating the staff to achieve this same goals
- Lead Field marketing and Corporate sales efforts in the communities served, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFT
- Set, communicate, and track performance across all key operational metrics to ensure a high level of club performance to achieve goals
- Ensure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessary
- Monitor and oversee employee payroll and scheduling, ensuring adherence to budgeted hours, while keeping the club appropriately staffed
- Deliver brand excellence through PFHQ & Ignite Fitness brand standard reviews, monthly self-audit inspections, daily cleaning expectations, and administering standard operating procedures for timely maintenance and repair support needs in the club
- Undertake any additionally duties or assignments within the overall scope of this position
- Communicate and implement new initiatives rolled out by Ignite Fitness & PFHQ
Requirements
- Minimum 2 years of experience managing a team in a high-volume or fast-paced environment
- A career path that reflects increasing levels of responsibility and proven success delivering measurable results
- Experience with Microsoft Office (Word and Excel) and general technology (i.e., computers, phone systems)
- Experience in a multi-unit organization a plus
- This position has direct supervisory responsibilities of club team members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk associates
Skills
- Strong oral and written communication skills
- Attention to detail
- Organization
- Ability to prioritize multiple tasks
- Ability to pivot on the fly
- Results-oriented
- Committed to quality service
- Passion for health and fitness
- Belief in no judgment
Location
- Watertown, NY
Work Type
- Full Time
- Weekdays
Experience Level
- 2 years of management experience
Education Level
- High School diploma or equivalent required
- Bachelor’s degree or equivalent years of management preferred
Salary/Compensations
- $62,353.00 - $62,353.00 Salary/year
Benefits
- Competitive Salary & 401K plan
- Employee-Linked Incentive Program
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness
- Paid Time Off benefits
- Free Black Card membership and fun exercise incentives
About the Company
- IGNITE Fitness Holdings is an Equal Opportunity Employer.
- Planet Fitness is an Equal Opportunity Employer.
Equal Opportunity
- IGNITE Fitness Holdings is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices