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About the Role

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You will utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. You will act as the go-between for Service Technicians and customers, explaining recommendations in easy-to-understand language and suggesting up-sell opportunities.

Responsibilities

Set, confirm and prepare for appointments with customers.
Meet or exceed targeted sales goals & the targeted customer satisfaction index.
Greet customers in a friendly manner.
Determine vehicle needs based on customer information and vehicle assessments.
Use a consultative selling process to assist customers in planning for ongoing required maintenance.
Produce repair orders, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle.
Follow up with customers to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.

Requirements

High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Demonstrated communication, consultative, interpersonal and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in-state driver’s license and an acceptable, safe driving record.

Skills

Communication skills
Automotive knowledge
Consultative selling
Organizational skills
Interpersonal skills

Location

Nationwide

Work Type

Full-time

Experience Level

Prior sales experience preferred but not required

Education Level

High school diploma or equivalent

Salary/Compensations

$5500 - $11,000 per month

Benefits

Competitive compensation
401k matching
Health insurance
Dental insurance
Vision insurance
Maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access to YouDecide discounts
Participation in DRVPNK mission

About the Company

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions.
We offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference.

Equal Opportunity

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
We welcome candidates from all backgrounds who are passionate about making a positive impact.
Even if you do not meet every requirement, we encourage you to apply.
Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
We value innovation, teamwork, and a commitment to making a positive impact in the world.