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About the Role

The Finance Innovation & Transformation (FIT) team at eBay is seeking a Change Management Lead to coordinate change management efforts for AI, automation, and process transformation initiatives. This role will collaborate with various Finance functions to ensure new capabilities are adopted and deliver tangible business benefits.

Responsibilities

• Direct change management strategy and implementation across AI, automation, and Finance transformation initiatives from planning through sustained adoption.
• Develop and deliver collaborator engagement, communications, training, readiness, and rollout plans tailored to different Finance audiences.
• Work closely with PMO, business, development, and other teams throughout the solution lifecycle to proactively identify risks, dependencies, and adoption barriers.
• Partner with Finance SMEs to translate technical solutions into practical, user-friendly learning experiences and enablement materials.
• Track adoption, business outcomes, and value realization, using feedback and data to continuously improve solutions and change strategies.
• Support ongoing improvements to enterprise platforms such as SAP, Anaplan, and other Finance systems by planning and completing change activities.
• Flex to facilitate other project activities such as user acceptance testing, deployment, hypercare, and cross-functional coordination.
• Contribute across the broader FIT organization on communications, enablement, AI adoption, and other strategic and operational initiatives as business needs evolve.

Requirements

• 3+ years of experience leading organizational change, user adoption, training, or transformation initiatives in a complex, matrixed environment with global teams.
• Strong collaborator management skills with the ability to influence and build trust across business, technical, and leadership audiences.
• Experience developing communications, training, and adoption strategies that drive measurable behavior change.
• Comfort managing multiple initiatives with a bias toward action, quickly learning new domains and responding to shifting priorities.
• Excellent written and verbal communication, facilitation, and presentation skills.
• Ability to work effectively with everyone from first-time users to senior executives as an empathetic, approachable, and adaptable team member.
• Familiarity with AI tools and change management related to AI adoption.
• Experience using PMO and collaboration tools (e.g., Jira, Airtable, Google Suite, Tableau) to coordinate work, track adoption, and report progress.
• Working knowledge of Finance processes and enterprise business systems.
• Demonstrated ability to thoughtfully employ LLM tools (e.g., ChatGPT, Gemini, Claude) to make day-to-day work easier, hasten delivery, and build repeatable workflows and guidelines that promote consistent team adoption and boost efficiency, while preserving critical thinking and judgment.

Skills

• Change Management
• AI Adoption
• Process Transformation
• Collaboration
• Communication
• Facilitation
• Presentation
• User Adoption
• Training Development
• LLM Tools

Location

• Remote

Work Type

• Full-time

Experience Level

• 3+ years

Salary/Compensations

• 125,000-140,000

Benefits

• Target bonus
• Restricted stock units
• Full range of medical, financial, and/or other benefits
• 401(k) eligibility
• Various paid time off benefits (PTO and parental leave)

About the Company

• eBay is a global commerce leader that connects millions of buyers and sellers around the world.
• We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.
• Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
• We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
• Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
• We're in this together, sustaining the future of our customers, our company, and our planet.

Equal Opportunity

• eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
• If you have a need that requires accommodation, please contact us at talent@ebay.com.
• We will make every effort to respond to your request for accommodation as soon as possible.
• View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.