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About the Role

Design and optimize direct-to-consumer (D2C) online stores for leading artists and labels, shaping how fans experience and purchase from artists through high-performing e-commerce experiences. Translate music culture, brand identity, and merchandising into seamless, emotionally engaging online stores that drive sales and fan loyalty.

Responsibilities

• Design and iterate on e-commerce experiences, including landing pages, product detail pages, checkout, and campaign microsites.
• Present design ideas clearly and advocate for good interface and experience.
• Create user flows, wireframes, prototypes, and high-fidelity designs balancing storytelling, usability, and conversion.
• Collaborate with developers, merchandisers, and marketing teams to ensure pixel-perfect implementation and an exceptional end-to-end customer journey.
• Use insights from analytics, A/B testing, and fan feedback to refine and optimize store performance.
• Translate brand and album aesthetics into cohesive digital experiences aligned with campaign visuals and creative direction.
• Advocate for best-in-class UX practices, accessibility, and responsive design across all digital touchpoints.
• Work closely with developers to ensure the feasibility and implementation of design solutions.

Requirements

• 3+ years of experience in UI/UX design, ideally in e-commerce, entertainment, or consumer brands.
• Strong portfolio demonstrating responsive design, visual design systems, and UX problem-solving.
• Excellent proficiency in Figma/prototyping tools and Adobe Creative Suite.
• Good working knowledge of Shopify and/or other D2C e-commerce platforms.
• Understanding of digital merchandising, conversion optimization, and checkout flow best practices.
• Comfortable working in a fast-paced, campaign-driven environment with shifting priorities.
• Experience designing for music artists, record labels, or fan-focused digital products (Nice to Have).
• Familiarity with HTML5, JS, CSS (Nice to Have).

Skills

• UI/UX design
• Responsive design
• Visual design systems
• UX problem-solving
• Figma
• Prototyping tools
• Adobe Creative Suite
• Shopify
• D2C e-commerce platforms
• Digital merchandising
• Conversion optimization
• Checkout flow best practices
• HTML5
• JS
• CSS

Location

• Philly

Work Type

• Full-time

Experience Level

• 3+ years

Benefits

• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

About the Company

• We are Universal Music Group, the world’s leading music company.
• We are the home for music’s greatest artists, innovators and entrepreneurs.
• In everything we do, we are committed to artistry, innovation and entrepreneurship.
• We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
• We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
• Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans.
• Established & headquartered in Philly, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients.
• Our success & culture is fueled by collaboration, both within FH and with our partners.
• We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

Equal Opportunity

• Universal Music Group is an Equal Opportunity Employer.
• We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
• Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.