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About the Role

The Senior Technical Program Manager will lead and motivate teams by introducing efficient processes and driving innovative solutions to maximize efficiency. This role functions as the central program leader responsible for driving the successful execution of complex, cross-functional technical programs that span multiple engineering teams, product areas, and go-to-market functions. You will own the integrated program schedule, manage cross-functional dependencies, and ensure end-to-end system readiness from inception through GA launch.

Responsibilities

Partner with Product and Engineering leaders across multiple teams to align roadmaps, delivery timelines, resource planning, and execution priorities.
Serve as the central coordination point for complex cross functional initiatives, driving alignment across Product, Engineering, Operations, GTM, Compliance, Legal, and other stakeholder groups.
Define end to end program structures, identify participating teams, and manage cross functional dependencies to ensure successful delivery.
Own integrated program plans and delivery milestones, maintaining visibility into schedules, risks, dependencies, and critical path activities.
Proactively identify execution risks, develop mitigation plans, and drive resolution of issues that could impact delivery commitments.
Lead launch readiness and operational readiness activities, partnering with stakeholders to ensure successful adoption and execution of new products, features, and organizational initiatives.
Own centralized intake, prioritization, and governance processes, ensuring work is evaluated, routed, tracked, and communicated through appropriate decision making forums.
Establish and drive program governance, reporting mechanisms, KPIs, and executive communications to provide visibility into portfolio health and execution progress.
Communicate program status, risks, dependencies, and recommendations to stakeholders at all levels, including senior leadership.
Drive continuous improvement of processes, tools, and operating mechanisms to improve execution effectiveness, scalability, and organizational efficiency.
Partner with teams to improve planning, execution, and delivery practices while promoting adoption of program management best practices.
Lead complex initiatives that span multiple organizations, balancing competing priorities and driving alignment toward shared business outcomes.

Requirements

8+ years leading complex, cross-functional, global programs in SaaS-based products.
Experience operating as a system-level or cross-pillar TPM, owning integrated program schedules and managing dependencies across multiple engineering teams and product areas.
Experience with complex system architectures, data flows, and technical trade-offs, and engage meaningfully with engineers without being a hands-on engineer.
Experience using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc.
Equally confident in working with executive team members as working with software developers.
Ability to distill complex and nuanced requirements into understandable concepts for all relevant internal partners.
Skilled at dealing with ambiguity in a rapidly growing and changing environment.
Experience in a company that has scaled, or experience in both small and large-scale software development organizations.
Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences.
Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks.

Skills

Technical Program Management
SaaS
System Architecture
Data Flows
Technical Trade-offs
Atlassian Toolset (Jira, Confluence, Portfolio/Advanced Reporting)
Executive Communication
Ambiguity Management
Business Acumen
Mentoring
Coaching
Program Management Frameworks

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior
8+ years

Education Level

B.S. degree in Computer Science or a related comparable field of study

Salary/Compensations

California: $146,400.00 - $235,375.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.