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About the Role

As a Software Delivery Project Manager, you are responsible for managing multiple concurrent projects to deliver solutions to customers. You will work closely with a Software Delivery Program Manager and a cross-functional team to create and execute end-to-end project plans, balancing schedule, quality, cost, and customer satisfaction. You will proactively and strategically manage software delivery, from discovery through to successful customer adoption. You will manage dependencies, lead technical discussions, and drive action plans to resolve issues and mitigate risks. You will support clear communication on project status to all stakeholders, supported by clear KPIs. You will act as a primary liaison between our cross-functional team and our customer, and build trusted relationships at all levels.

Responsibilities

Take ownership of one or more project plans, including status reports, risk logs, and issue management.
Manage program calendars and meeting schedules to ensure timely execution.
Collaborate closely with internal teams (Marketing, Communications, Product, Engineering, and Operations) to ensure alignment, communicate project status, and escalate issues.
Motivate and guide teams to deliver on time and to customer requirements.
Employ strong problem-solving skills to navigate challenges and uncertainty during implementation and product development.
Identify dependencies, coordinate with teams to ensure their attainment, and mitigate risks to maintain delivery schedules.
Support change control processes and governance meetings to ensure project scope and timeline integrity.
Act as a liaison for testing initiatives, ensuring a smooth testing lifecycle with clients.
Manage deliverable and document control processes.
Capture ongoing customer feedback and support internal initiatives to develop and improve documentation and processes, contributing to League's evolving delivery model.
Apply project management best practices, tools, and processes per internal standards, partnering with Delivery Leads to escalate and overcome barriers to project success.
Comply with Information Security Policies.
Comply with League’s secure coding practice.
Take responsibility and accountability for executing League's policies and procedures.
Notify HR, Legal, Compliance & Security of any incidents, breaches or policy violations.

Requirements

5+ years experience in a high-performance software delivery capacity
5+ years of project management experience preferred
Experience in the healthcare, consumer applications or technology required

Location

Toronto
Canada
US

Work Type

Full-time
Office-centric
Remote-eligible
Hybrid

Experience Level

5+ years

Education Level

Bachelor’s degree or equivalent

Salary/Compensations

$75,000—$90,000 CAD

About the Company

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry.
Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes.
League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

Equal Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.