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About the Role

Join the innovative and passionate hotel team at Fairmont Austin, a luxury property offering 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space. This role is an opportunity to contribute to one of the fastest-growing markets in the United States.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Process all external and internal calls, redirecting or assisting callers.
• Take ownership of caller requests and ensure follow-up according to hotel standards.
• Maintain sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering.
• Maintain and monitor the “Royal Service” software system.
• Serve as a liaison for Guests requiring information about the hotel.
• Handle and distribute faxes, voice messages, and written messages for internal and external Guests.
• Possess full knowledge of the hotel’s emergency procedures.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Perform other duties as assigned.

Requirements

• Previous customer-related experience is an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Window applications.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Frequent sitting throughout shift.
• Occasional standing, kneeling, pushing, pulling, lifting.
• Ability to work a flexible schedule, which may include evenings, overnight, weekends, and holidays.

Skills

• Guest services
• Verbal communication
• Microsoft Windows applications
• Interpersonal skills
• Problem solving

Location

• Austin

Work Type

• Full-Time
• Permanent

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality.
• Accor supports employees to grow and learn, making work purposeful.
• Accor offers limitless possibilities for career journeys.
• Accor's commitment to diversity and inclusion aims to attract, recruit, and promote diverse talent.
• Accor strives for a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of the organization.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V