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About the Role

This is an opportunity to be part of an innovative and passionate hotel team at Fairmont Austin, a luxury property offering 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Perform other duties as assigned.

Requirements

• Previous service experience is an asset.
• Previous point of sale system experience is an asset, but not required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Skills

• Communication skills
• Organizational skills
• Interpersonal skills
• Problem-solving abilities

Location

• Austin

Work Type

• Full-Time
• Permanent

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

About the Company

• Accor is a worldwide leader in hospitality.
• We welcome you as you are and support you to grow and learn every day.
• Work brings purpose to your life, allowing you to explore Accor's limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
• Fairmont is committed to creating an inclusive environment where diverse talent thrives.
• We welcome candidates from all backgrounds to join our team.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V