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About the Role

This leader will guide strategic engineering initiatives passionate about platform modernization, AI-enabled transformation, and driving outstanding performance across key customer support systems. This leader will help evolve long-standing enterprise platforms into scalable, cloud-native, connected, and intelligent systems. These systems improve customer experience, operational efficiency, and agent productivity worldwide.

Responsibilities

Lead the build, development, modernization, and continuous improvement of enterprise-scale customer support platforms and services.
Drive transformation of legacy systems into modern web, cloud-native, API-driven, and AI-enabled architectures.
Lead and mentor top-tier engineering groups across multiple initiatives and functional areas.
Collaborate with global engineering, product, program management, infrastructure, security, operations, and commercial groups to align priorities and deliver strategic outcomes.
Participate actively in architecture reviews, technical strategy discussions, and design decisions across multiple platforms and domains.
Drive engineering guidelines across the software development lifecycle, code quality, observability, reliability, scalability, security, and outstanding operational performance.
Act as an evangelist for AI-enabled software development practices, developer efficiency tools, automation, and modern engineering processes.
Drive prioritization and execution across multiple concurrent initiatives in a fast-paced environment.
Improve platform reliability, engineering velocity, customer experience, and efficiency through technology innovation and process improvements.
Influence long-term architecture and platform strategy while balancing business priorities, technical debt reduction, scalability, and operational sustainability.
Represent the organization in leadership reviews, operational governance forums, strategic planning discussions, and cross-functional transformation initiatives.
Foster a strong engineering culture passionate about innovation, accountability, inclusion, collaboration, continuous learning, and technical mastery.

Requirements

12+ years of software engineering experience with significant experience leading engineering teams and large-scale platform initiatives.
Strong hands-on technical expertise in modern full-stack application development.
Strong experience designing and building scalable APIs, microservices, distributed systems, event-driven architectures, and modern frontend technologies such as React.
Deep knowledge of software architecture, system scalability, reliability, resiliency, observability, operational governance, and engineering excellence.
Experience influencing architecture and technical strategy across teams or organizations.
Experience working with globally distributed engineering and business teams across multiple time zones.
Strong communication, stakeholder management, collaboration, and negotiation skills.
Proven ability to mentor engineers, grow technical leaders, and build high-performing engineering organizations.
Strong execution and delivery mindset with ability to balance strategic initiatives, operational priorities, and long-term platform investments.
Experience modernizing legacy enterprise systems into scalable cloud-native architectures.
Experience with AI-enabled systems, AI-assisted development workflows, intelligent automation, or GenAI-powered applications.
Strong interest and experience driving adoption of AI development methods, AI productivity tools, and modern engineering automation practices.
Experience leading initiatives focused on observability, production stability, platform reliability, operational governance, and service accuracy.
Experience with technologies and platforms including Java, Spring Boot, React, Python, REST APIs, GraphQL, Microservices, Kafka, Docker, Kubernetes, CI/CD systems, cloud platforms, and infrastructure automation.
Strong understanding of modern web application architectures and frontend/backend integration patterns.
Experience driving engineering governance, platform standardization, operational maturity, and engineering productivity initiatives.
Experience leading multi-quarter or multi-year transformation programs across multiple engineering teams.
Technically credible and comfortable participating deeply in architecture and design discussions.
Can simplify complex technical and organizational problems into actionable solutions.
Brings strong ownership, accountability, and operational rigor.
Can influence and collaborate effectively across teams, organizations, and leadership levels.
Balances innovation with pragmatism and execution excellence.
Thrives in environments involving modernization, transformation, and continuous improvement.
Has curiosity, strong analytical depth, and a customer-focused mindset.
Is passionate about building inclusive, high-performing engineering cultures.
Can champion adoption of modern engineering practices, AI-enabled development approaches, and operational excellence across teams.
Can lead through ambiguity, organizational change, and large-scale transformation initiatives.

Skills

React
Java
Spring Boot
Python
REST APIs
GraphQL
Microservices
Kafka
Docker
Kubernetes
CI/CD systems
Cloud platforms
Infrastructure automation
AI-enabled development methodologies
Observability practices
Reliability in production environments
Operational excellence
Platform accuracy
Full-stack development
Distributed systems
Enterprise architecture
Modern web application architectures
Frontend/backend integration patterns

Location

Remote

Work Type

Full-time

Experience Level

Senior
12+ years of software engineering experience

Salary/Compensations

$156,800 - $255,300

Benefits

Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave

About the Company

eBay is a global commerce leader that connects millions of buyers and sellers around the world.
We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.
At eBay, you’ll help shape the future of large-scale customer support platforms that power experiences for millions of customers worldwide.
This role offers the opportunity to lead meaningful technology transformation initiatives, influence platform strategy, work with talented global teams, and drive innovation using modern web and AI-enabled technologies at enterprise scale.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies.
So, being diverse and inclusive isn’t just something we strive for — it is who we are and part of what we do every single day.
We are committed to creating an environment where everyone feels welcomed, respected, supported, and empowered to do their best work.

Equal Opportunity

eBay is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com.
We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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