Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations Specialist Management Trainee Program is designed to develop future frontline Operations Managers. This program offers a unique opportunity to strengthen leadership capabilities, gain comprehensive industry knowledge, and advance your career within our organization. Participants will rotate through major functions of Waste Connections of Canada, gaining practical experience in coaching, mentoring, and leading diverse teams while reinforcing the highest standards of safety and compliance.

Responsibilities

Monitor and track driver progress via two-way radio to ensure timely route completion.
Conduct in-cab driver observations.
Sequence and update routes in the TRUX system to maximize efficiency and accuracy.
Lead facility inspections and fleet walks.
Build and facilitate tailgate and monthly safety meetings.
Coach DriveCam events in alignment with the Smith System and company core values.
Approve site safety for the sales team.
Monitor driver hours (HOS) to ensure compliance and well-being.
Assist with printing and distributing route sheets.
Ensure timely closure of routes for accurate billing.
Cover weigh scale duties as needed.
Provide coverage for internal positions and shifts during vacation or absenteeism.
Foster strong relationships built on trust.
Support employee engagement initiatives.
Maintain daily communication with dispatch, Operations Manager, Site Manager, and District Manager.
Serve as the primary point of contact for internal and external customers.
Notify employees and customers of schedule or service changes.
Liaise with internal teams to resolve service requirements, issues, or complaints.
Build and maintain the ABC tracker.
Update and resolve issues in the TRUX system.
Maintain accurate files and documentation in compliance with company policy and internal controls.

Requirements

Graduate of a college, university, or trade school (e.g., SAIT), with prior summer job or transferrable work experience.
2–3 years of customer service or office administration experience in a transportation-related environment.
Pleasant demeanor over the phone, strong written and oral communication skills, and professional email etiquette.
Strong working knowledge of Microsoft Copilot and Microsoft Office, with the ability to learn new programs and leverage AI tools to improve workflow efficiency.
Excellent time management and prioritization skills to balance multiple responsibilities effectively.
Critical and logical thinking skills to support sound decision-making.
Must be able to pass all pre-employment requirements.

Skills

Microsoft Copilot
Microsoft Office
AI tools
Time management
Prioritization
Critical thinking
Logical thinking
Defensive driving techniques

Location

U.S.
Canada

Work Type

Field-based

Experience Level

Management Trainee

Education Level

College degree
University degree
Trade school degree

Salary/Compensations

$65-75k annually

Benefits

Retirement Plan with company match
Medical
Dental
Vision
Employee Assistance Program
Scholarship Opportunities for kids
Employee Stock Purchase Plan
Life Insurance
Short-Term Disability
Long-Term Disability

About the Company

Waste Connections of Canada is an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada.
We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Equal Opportunity

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.