Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Success Management Team partners with customers to ensure they are maximizing value from Blue Yonder products. This role involves developing a deep understanding of customer business operations and challenges within their industry, building long-term relationships with IT and business stakeholders, and representing the voice of the customer internally. The position also seeks opportunities to expand the Blue Yonder footprint and prevent customer attrition.

Responsibilities

Serve as a primary point of contact and trusted strategic advisor to customers.
Gain a deep understanding of customer operations within their industry sub-verticals.
Build and maintain strong relationships with key executives and C-level stakeholders.
Develop Value Success Plans through collaborative discovery with customers.
Ensure customers have fully implemented contracted solutions and are adopting them.
Manage strategic connection cadences for each solution area and maintain internal touch points.
Drive the internal development of Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and present them to customers.
Identify and mitigate potential customer attrition by facilitating action plans.
Manage customer renewals, ensuring awareness of value achieved and future needs.
Identify key upsell and cross-sell opportunities within the customer portfolio.
Drive customer referenceability by nurturing referenceable customers.
Identify and track measurable Verified Value Outcomes achieved with Blue Yonder solutions.
Initiate upsell and cross-sell opportunities.
Mitigate customer attrition.
Effectively manage Renewal book of business.
Drive executive customer engagement through strategic business reviews.

Requirements

At least 20 years' relevant industry experience.
Minimum of 15 years of supply chain and/or retail/manufacturing customer-facing experience.
Breadth and depth of supply chain domain knowledge and experience is required.
Clear executive presence and strong presentation abilities.
Ability to identify critical items in ambiguous situations and communicate effectively.
Experience working with cross-functional teams (e.g., Sales, Product, Delivery).
Strong negotiation and stakeholder management skills.
Detail-oriented with a commitment to driving and tracking consistent engagement processes.
Strong business and analytical acumen.
Knowledge and understanding of the SaaS technology landscape.

Skills

Supply Chain Management
Retail
Manufacturing
Customer Success
Strategic Advisory
Relationship Building
Executive Engagement
Presentation Skills
Negotiation
Stakeholder Management
Business Acumen
Analytical Skills
SaaS Technology Landscape

Location

Global

Work Type

Full-time

Experience Level

Senior Manager
20+ years relevant industry experience
15+ years supply chain/retail/manufacturing customer-facing experience

Education Level

Bachelor’s degree in business, Supply Chain Management, or related field

Benefits

Access to market leading tools & technology
Work alongside an industry-leading team
Ownership of the customer experience
Opportunity to learn and drive leading practices in customer success
Chance to define customer success in an environment with a diverse, industry leading supply chain offering
Environment to grow and develop a career in Customer Success and beyond

About the Company

Blue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions.
Committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights.
Empowers businesses to navigate complexities and seize growth opportunities with strategic innovation and deep industry expertise.
Backed by a strong presence in major cities and multiple Gartner® Magic Quadrant™ recognitions.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.